Concierge - Beauport Hotel (Full-Time

Beauport Hotel is a premier waterfront destination on Massachusetts’North Shore. Our goal is to create memorable guest experiences, forevery guest, every stay. The Beauport Hotel Gloucester Conciergeprovides personalized service and assistance to ensure that eachguest’s stay is a comfortable and memorable experience. This position is responsible for anticipating the unique requirements and preferences of each guest by deepening the relationship through effective listening and communication, managing all guest requests with professionalism and warmth, and curating unforgettable experiences while fostering lasting memories that keep guestsreturning.

The role requires flexibility to work a variety of shifts,including weekends and holidays.

This position is full-time seasonal role. The typical schedule is 8am-4pm.

Essential functions of the position are below. Additional duties maybe assigned as required.

• Continuously refresh knowledge pertaining to current events,shopping, dining, entertainment, travel and points of interest inCape Ann and the surrounding area.
• Explain, coordinate, book and track experiences for guests,including whale watches, museums, public sails, private charters,cultural activities, recreation and wellness excursions.
• Assist guests with booking restaurant reservations, arrangingtransportation, confirming flights, purchasing amenities, tracking and facilitating packages, ordering rental cars and forwarding luggage.
• Respond professionally and efficiently to emails and phone callsthat come in throughout your shift about Concierge inquiries.
• Help develop relationships with local businesses to create new experiences and opportunities for our guests.
• Professionally manage guest issues and concerns and follow up toconfirm resolution, whether solving problems independently or in coordination with other departments.
• Support the Front Office to check in, check-out and call guestswho require assistance, as anticipated and requested.
• Support special events (surprise wedding proposals, roomdecorating for birthdays/anniversaries, etc)
• Maintain the accuracy of all Concierge Services records on anongoing basis, while keeping brochures and other printed collateralfor guests current.
• Create amenities using the ‘Amenities to be Made’ worksheet.
• Count inventory of relevant supplies and materials on a weekly basis.
• Complete and submit the daily Concierge Services checklist.
• Assist with monitoring common areas of the hotel to ensure cleanliness and upkeep, while helping to ensure guest stations are adequately stocked.
• Manage lost and found inquiries efficiently and professionally,following guidelines established by the Front Office and Housekeeping.
• Support all safety and emergency processes established by Group Management, including execution of the hotel Evacuation Plan.
• Step into any role needed to deliver exceptional guest service,including responsibilities beyond those outlined here.

• At least 2 years’ experience in a Concierge or similar role requiring advanced client relationship skills.
• The ability to connect with others and provide genuine hospitality.
• The ability to listen to others in order to understand their needsand wishes.
• The ability to work independently as well as across departments todelight guests and solve their issues.
• The ability to explain, coordinate, book and track guest experiences, while deepening relationships with local partners.
• Professional verbal and written communication skills.
• Proficiency with Microsoft Office applications including Word,Excel, PowerPoint and Outlook.
• Proficiency with retail Point of Sale (POS) systems and credit card processing.
• Familiarity with Property Management Systems (PMS) and Client Relationship Management (CRM) software.
• Ability to communicate effectively in the English language, both verbally and in writing.
• Ability to work a flexible schedule, including weekends and holidays.
• Salary range is $21-$22/hr

• Genuinely enjoys creating unforgettable guest experiences andtakes pride in warm, personalized service.
• An attentive listener who anticipates guest needs and preferencesbefore being asked.
• Stays calm,…