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Customer Experience Manager
Job in
Gloucester, Essex County, Massachusetts, 01931, USA
Listed on 2026-06-19
Listing for:
Autoskills-Uk
Full Time
position Listed on 2026-06-19
Job specializations:
-
Management
Operations Manager -
Automotive
Operations Manager
Job Description & How to Apply Below
CUSTOMER EXPERIENCE MANAGER
Location: Gloucester
OTE: Up to £40,000
Hours: Full Time
Driving Licence
Required:
Yes
We are recruiting a Customer Experience Manager for a busy automotive dealership. This role is ideal for an experienced Senior Service Advisor, Service Team Leader, or Service Manager who wants to advance their career within a supportive business.
Benefits- Annual leave increases with length of service
- Colleague referral bonus scheme
- Discounted vehicle purchase schemes
- Discounted servicing, parts, and bodyshop services
- Ongoing training and career development opportunities
- Employee wellbeing support
- Retail and shopping discounts
- Free eye care vouchers
- Leading, coaching, and supporting a team of Service Advisors
- Ensuring exceptional customer service standards are delivered at all times
- Driving customer satisfaction and service department performance
- Identifying areas for improvement within the service reception operation
- Managing customer concerns and ensuring positive resolutions
- Supporting aftersales processes and departmental efficiency
- Building strong relationships with customers, colleagues, and suppliers
- Monitoring team performance and maintaining high operational standards
- Assisting with workload planning and daily department organisation
- Previous experience as a Senior Service Advisor, Service Team Leader, Service Manager, or similar automotive aftersales role
- Strong leadership and people management skills
- Excellent customer service and communication ability
- Positive and proactive approach to problem solving
- Strong organisational and time management skills
- Ability to remain calm and professional under pressure
- Commercial awareness and focus on customer satisfaction
- Full UK Driving Licence
This is a fantastic opportunity for someone looking to move into a customer-focused leadership role where success is measured through customer satisfaction, team performance, and the smooth running of a busy aftersales department.
The role offers genuine career progression opportunities into senior aftersales management positions within a growing automotive business.
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