Member Services Manager

The Greater Cape Ann Chamber of Commerce is a nonprofit organization serving the Greater Cape Ann region, including Gloucester, Rockport, Ipswich, Essex, and Manchester-by-the-Sea. The Chamber supports local businesses through advocacy, promotion, connection, and community engagement.

The Greater Cape Ann Chamber of Commerce offers a collaborative, flexible, fun, creative, and innovative work environment. We are a small, mission-driven team that values teamwork, initiative, and strong relationships with our members and community partners.

We are seeking an innovative, collaborative, self-directed, and organized individual with strong communication and interpersonal skills to join our team. The ideal candidate enjoys working with people, managing details, and contributing to a community-focused organization.

• Serve as a primary point of contact for member inquiries and help ensure a positive member experience
• Provide outreach, communication, and support to prospective and current members
• Coordinate onboarding for all new Chamber members
• Manage the Chamber’s member database and accounts, ensuring accuracy of records, billing status, and engagement tracking
• Lead and support the Ambassador Committee
• Schedule and lead monthly networking events
• Coordinate ribbon-cutting ceremonies for businesses
• Support member recruitment and retention efforts
• Assist with member communications, including emails, announcements, and event promotions
• Support Chamber events and initiatives, including occasional events outside normal business hours
• Support volunteer committees as needed, including meeting coordination and follow-up
• Collaborate with the Chamber team on daily operations and special projects

• Strong written and verbal communication skills
• Strong customer service mindset with the ability to build positive relationships
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Ability to manage multiple priorities
• Ability to work both independently and collaboratively
• Comfortable learning and working with new technology platforms and systems
• Knowledge of local businesses and the Greater Cape Ann community is preferred
• Experience in member services, customer service, or nonprofit organizations is a plus