Service and Installation Technician

Window and Door Installer

Grand Banks Building Products, located in Gloucester, MA, is currently looking to hire a full-time team member as a Window and Door Installer. The right applicant should be detail-oriented with an outgoing personality and be able to maneuver heavy products and equipment. In this role, you will be responsible for working with the sales and installation team to service and install products such as windows, doors, and sometimes cabinetry that have been purchased through Grand Banks.

• Health insurance
• Paid time off
• Retirement contribution
• A beautiful workplace right on the water
• Family Leave
• Workers Compensation
• Compensation commensurate with experience

• Independently or collectively install or service products we sell, primarily to our professional customers. At times doing installations for homeowners.
• Direct any questions from our customers to the Installation Manager and to the Lead Installer on the job.
• Making pre-installation/service site visits to ensure openings are ready when needed.
• Making sure installations or services are performed per specific manufacturer best practices.
• Communicate change order to management.
• Keep inventory of stock needed to complete basic service functions.
• Help develop and execute service plans that we can sell to our customers.
• Work with service and installation manager to troubleshoot any challenges that arise while on the job.
• Operate machinery if needed.
• Order parts for department stock and current jobs.
• Updating project management software to provide team with live updates and progress of jobs.
• Stay up to date on any necessary documentation needed to operate machinery or vehicles.

• Prior experience in the construction industry is preferred.
• Exceptional customer service skills via email and phone communication.
• Highly motivated, organized, and a self-starter.
• Pleasant and confident demeanor when dealing with colleagues and clients.
• Proficient with Google Suites.
• Adaptable, flexible, and quick thinking.
• Strong attention to details.
• Driver's license and reliable transportation.
• Ability to travel to job sites throughout New England.

Grand Banks is an equal opportunity employer and is committed to equal employment opportunity. Employment decisions are based on merit and business needs, not on race, color, religious creed, national origin, ancestry, sex, gender identity, age, criminal record (inquiries only), handicap (disability), mental illness, retaliation, sexual harassment, sexual orientation, genetics, veteran or active military status or any other factor protected by Massachusetts, Federal or Local laws.

This policy applies to all terms, conditions and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline and termination. All matters relating to employment are based upon ability to perform the job, as well as dependability and reliability once hired.