Front Office Team Leader

Hotel Indigo Gloucester – Front Office Team Leader

Pay: £14.31 per hour (equivalent to £29,764.80 annually) on a full‑time contract.

Hotel Indigo Gloucester will open in 2026 and will offer guests a free‑spirited experience enriched with local culture. The hotel is located at the site of the White Priory and embraces storytelling‑by‑design.

• Become part of IHG Hotels & Resorts, one of the world’s leading hotel companies – global opportunities
• Extensive training, career progression opportunities worldwide, and two paid days volunteering per year
• Meals while on duty
• 28 days holiday per year, including bank holidays, pro‑rated for the year (up to a maximum of 33 days)
• Company sick pay and life insurance
• Discounts on hotels and restaurants worldwide
• Discounts from over 15,000 stores, ranging from retail to cinemas
• Refer a Friend programme

• Support the Guest Services Managers and wider Reception team to deliver unique service to guests
• Assist with training and development of the Front Office team
• Maintain high standards of hospitality and personal touch as part of the Kimpton family
• Collaborate with team members to achieve hospitality goals

• Experience as a Front Office Receptionist, Supervisor or Team Leader in a property of similar size and style
• Experience using Opera preferred
• Passion for progression within hospitality and growth within the company
• Strong drive to produce results in a collaborative environment
• Warm, authentic personality with a can‑do attitude and commitment to service
• Ability to work within a team and embrace the hotel’s service ethos

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

As a Disability Confident Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.