Front of House Manager - Leisure Spa Club

Location: Gloucestershire

Are you a dynamic and motivated leader with a passion for wellness and exceptional hospitality? We’re looking for a Spa & Club Front of House Manager to oversee our clients front-of-house operations, ensuring a seamless and welcoming experience for their guests. If you thrive in a fast-paced environment and are dedicated to delivering outstanding customer service, we’d love to hear from you!

The Role:

* Duty Management:
Oversee daily operations during assigned shifts, ensuring smooth and efficient operation

* Team Leadership:
Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement

* Customer Service:
Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively

* VIP & Group Management:
Take control of all VIP, journalists and press arrivals, ensuring a seamless experience

* Interdepartmental

Collaboration:

Build and maintain strong relationships with other departments to enhance overall service delivery

* Performance Appraisals:
Collaborate with the Spa Manager to conduct meaningful bi-annual appraisals for all team members

* Staff Management:
Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part-time staff needs are met

* Facility Maintenance:
Ensure that the spa’s public spaces are well-maintained, tidy, and spotless at all times

* Food & Beverage Oversight:
Manage and review food and beverage service, control beverage stock, and conduct allergen training for staff

* Revenue Growth:
Liaise with the Spa Manager and Spa Director to explore revenue enhancement opportunities and innovative ideas for departmental growth

* Cleaning Standards:
Coordinate with the cleaning team to maintain high cleaning standards in all spa areas

* Treatment Revenue Management:
Manage online late availability in collaboration with the Treatments Manager

* Operational Responsibilities:
Responsible for the opening and closing of the spa, processing and reconciling daily business transactions, and efficiently managing family swim time sessions

* Inventory Management:
Conduct monthly stock takes of towels and robes, and oversee the ordering of stock as required

* Compliance:
Ensure adherence to GDPR regulations at reception and oversee the functionality of reception equipment

* Miscellaneous Tasks:
Carry out any reasonable tasks requested by the Management Team to ensure smooth spa operations. Be willing to step in during emergencies as needed

Skills:

* Proven experience in a managerial role preferably within a spa or hospitality setting.

* Strong leadership and team management skills

* Excellent customer service and communication abilities

* Ability to handle complaints and resolve issues effectively

* Proficiency in scheduling software

* Flexibility to work varied shifts, including evenings and weekends