Kitchen Customer Service Assistant

Job Overview

We are an energetic entertainment venue offering bowling, escape rooms, karaoke, laser arena, soft play, arcade, pool tables, a licensed bar and a food menu. We’re looking for a Customer Service Assistant to provide excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You’ll work across various departments and help keep the fun flowing every day.

• Manage reception bookings and customer enquiries.
• Identify and promote sales opportunities across the venue.
• Host and facilitate events such as Escape Room experiences and karaoke nights.
• Maintain cleanliness and safety standards in all areas.
• Prepare food and drinks for guests and staff.
• Support other departments like the Laser Arena and Arcade Machines as needed.

• Determined, enthusiastic, and able to work in a fast‑paced environment.
• Excellent customer service and communication skills, with a “nothing is too much trouble” attitude.
• Fully flexible, including evenings and weekends.
• Approachable, helpful and organised, with strong attention to detail and a solid team‑playing spirit.

• Retailer discounts and Best Doctors (Tenpin Treats).
• Free bowling for family and friends.
• Free food when working 6+ hours per shift.
• Enhanced maternity, paternity, and adoption leave.
• Medicash.
• Employee Assistance Programme.
• Free counselling.
• Life assurance equal to 2× annual salary.
• Long Service Awards.
• Recommend a Friend Scheme.
• On the Spot Rewards.