Field Service Technician - RGC

What you will be doing

• Provide a technical service to customers, including the maintenance and repair of Ricoh Graphic Communication and Print products. Ensure customers receive satisfactory service in line with agreed service level agreements.
• Provide a technical service for installation and de-installation of Ricoh Graphic Communication products, ensuring project milestones for installations and de-installations are achieved efficiently and contractual obligations are met. Keep customers updated on progress.
• Escalate technical problems timely as specified within Service processes to minimise downtime.
• Maximise revenue by identifying additional business and professional service opportunities while carrying out day-to-day duties. Report these opportunities through the correct channels.
• Support the management of business relationships with customers and end users to maximise customer satisfaction.
• Manage and control vehicle stock to improve first‑time fix levels for customers and minimise stock losses.

• Previous experience in a Field Technician role, preferably within the Production Print sector.
• Excellent technical knowledge of the full range of RGC product range.
• Excellent problem‑solving skills.
• Proven fault‑finding technique.
• Excellent knowledge of electrical/ mechanical engineering.
• Skilled in the use of electronic diagnostic tools.
• Good product knowledge.
• Ability to read and understand complex mechanical instructions.
• IT literate.
• Networking capabilities.
• Excellent interpersonal and customer handling skills.
• Excellent knowledge of Company Service procedures.

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect – You become part of a global community built on openness, inclusion and genuine collaboration.

Love to Grow – Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future‑ready in a changing world.

Love to Give Back – Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed – Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition, including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.