Security Systems Service Engineer

The purpose of the job is to provide professional engineering expertise and excellent internal and external customer service during the maintenance of a variety of CCTV, Intruder, Access Control Systems and other security solutions, including some installation and commissioning. The main challenges of the job are deadline pressures, demand for thoroughness, customer service skills, and root‑cause analysis on faults to meet the business requirements.

• Provide technical expertise in fault finding and repair of varied selection of PC/Network based and analogue security systems with a working knowledge of different high‑end software packages.
• Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small‑scale CCTV systems to large multi‑site installations with PC‑based digital recorders.
• Understand fibre‑optic transmission systems, LAN/WAN networks and radio‑telemetry systems to effectively remedy any faults.
• Liaise with higher‑grade engineers where required.
• Provide emergency solutions when operating out of hours as specified on the departmental rota.
• Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer's expectations.
• Participate in team meetings and actively contribute towards the business's activities.
• Strive to maximise personal development and performance and take an active part in performance reviews and personal development plans.
• Maintain up‑to‑date technical knowledge through internal and external training provision.
• Operate according to the requirements of business‑specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.) and travel between sites during the working day.

• NVQ Level 3 in Electronic Security or equivalent proven experience; knowledge of Access Control, CCTV, Intercom and Intruder systems.
• Knowledge of Windows operating systems.
• Knowledge of digital electronics principles and systems; good knowledge of Access Control, CCTV, Intercom and Intruder systems.
• Good knowledge surrounding digital electronics and electrical systems, Microsoft OS knowledge, and working knowledge of TCP/IP and other network fundamentals, including Unified Front End (UFE).
• Health and safety knowledge.

Requirements for overtime and call‑out: optional overtime on Sunday; contractual call‑out rota subject to Working Regulations; opt‑out. Specifications for breaks/lunch: 30 minutes unpaid lunch break. Basic pay (range): 32,000 – 40,000 (subject to experience and training credentials). Standard hours (FTE): 40. Overtime: 1.5×, 2×.

Reiss Gordon