Family Accounts Representative

Description

At Yellow Brick Road, we’re on a mission to put good humans into the world and leave it better than we found it. Our team creates warm, inclusive, and joyful environments where children, families, and staff can thrive. If you’re energized by purpose, connection, and meaningful work, you’ll love being part of a community that invests in your growth and celebrates what makes you exceptional.

The Family Accounts Representative serves as a key liaison between families, school leadership, and the Finance team by ensuring accurate billing, timely payment processing, and exceptional customer service both internally to the school directors and externally to families. This role is responsible for managing family accounts, applying payments, resolving billing discrepancies, and supporting school directors in understanding details of the families accounts.

The Family Accounts Representative helps maintain positive family relationships while ensuring compliance with company policies and financial procedures.

• Oversee the accurate and timely distribution of tuition invoices for childcare services, including both automated and manual billing processes.
• Ensure billing practices align with varying billing cycles and operational requirements across assigned schools.
• Review and resolve billing discrepancies, adjustments, and account concerns promptly and accurately.
• Maintain knowledge of private‑pay and subsidized childcare billing policies, procedures, and regulatory requirements applicable to assigned schools and markets.

• Process and apply payments received from families, including electronic and physical payments, ensuring accuracy and timeliness.
• Reconcile family accounts and accounts receivable balances regularly.
• Monitor outstanding balances and proactively follow up with families and operational partners regarding past‑due accounts.
• Collaborate with school leadership and operations teams to resolve account issues and support collections efforts.

• Respond to billing and account inquiries from families, school leaders, and internal partners in a professional, empathetic, and solution‑oriented manner.
• Assist families in understanding invoices, account statements, payment options, subsidy requirements, and company policies.
• Build positive relationships with families while maintaining confidentiality and professionalism in all interactions.
• Provide timely and accurate communication regarding account status and billing matters.

• Maintain organized and accurate billing records, account documentation, and supporting financial files.
• Partner with school and operational teams to ensure seamless support and resolution of family account concerns.
• Assist with month‑end close activities, financial reporting, audits, and other accounting‑related tasks as assigned.
• Support process improvement initiatives to enhance billing accuracy, customer experience, and operational efficiency.

• Associate’s degree in Accounting, Finance, Business Administration, or a related field preferred.
• Minimum of 2 years of experience in billing, accounts receivable, customer service, or a related administrative role.
• Experience in childcare, education, healthcare, or service‑based billing environments preferred.
• Knowledge of childcare subsidy programs and state assistance billing processes preferred.
• Strong understanding of billing, accounts receivable, and payment processing practices.
• Excellent customer service and interpersonal communication skills.
• Ability to explain financial information clearly and professionally to diverse audiences.
• Strong attention to detail with a high level of accuracy in financial transactions.
• Effective problem‑solving and conflict‑resolution skills.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Proficiency in Microsoft Office, particularly Excel, and financial management software.
• Ability to maintain confidentiality and handle sensitive financial information appropriately.

• Ongoing Professional Development & Growth Opportunities
• 401(k) Plan
• Health, Dental, and Vision Insurance
• Paid Time Off & Paid Holidays
• Employee Childcare Discount

The starting pay range for this position is $43,000-$47,000 and is applicable for candidates who will be working in the following location[s] Minnesota. This range is subject to adjustment for other geographic work locations. In addition to geographic location, Yellow Brick Road considers education, experience, internal equity, market demands, and other qualifying criteria to determine starting wages.

In addition to compensation benefits, Yellow Brick Road offers a variety of health and welfare benefits, based on eligibility, including medical and dental insurance, life insurance, and career development.