Advancement Services Associate

Description

Behind every life changed at Animal Humane Society is a community of compassionate people who make our work possible. As Advancement Services Associate, you'll play an essential role in ensuring every donation is processed accurately, every donor record is maintained with care, and every gift helps create a more humane world for animals and the people who love them. If you're detail-oriented, organized, and passionate about making a difference behind the scenes,

Regular, predictable attendance during operational business hours.

• Participate in team meetings, all-staff meetings, and one-on-one meetings with your supervisor.
• Occasional attendance at off-site meetings and special events may be required.
• May occasionally work at another AHS location based on department needs.

Behind every life changed at Animal Humane Society is a community of compassionate people who make our work possible. As Advancement Services Associate, you'll play an essential role in ensuring every donation is processed accurately, every donor record is maintained with care, and every gift helps create a more humane world for animals and the people who love them. If you're detail-oriented, organized, and passionate about making a difference behind the scenes,

Full-Time

• Regular, predictable attendance during operational business hours.
• Participate in team meetings, all-staff meetings, and one-on-one meetings with your supervisor.
• Occasional attendance at off-site meetings and special events may be required.
• May occasionally work at another AHS location based on department needs.

The Advancement Services Associate is responsible for accurately processing charitable contributions, maintaining donor records, and supporting donor communications within Animal Humane Society's fundraising database. This position plays a critical role in ensuring the integrity, accuracy, confidentiality, and security of donor information while providing administrative support to the Advancement team and helping create an exceptional experience for AHS supporters.

• Process mailed, online, phone, and in-person charitable donations accurately and in accordance with organizational policies.
• Enter and maintain donor information within Virtuous CRM and other fundraising systems.
• Receive, record, and reconcile cash, check, and credit card donations while following internal financial controls.
• Maintain compliance with PCI Data Security Standards (PCI DSS) when handling payment information.
• Ensure donor records remain accurate, organized, and up to date.
• Support donor communications and assist with donor inquiries received by phone.
• Monitor communications through the AHS Giving inbox and other messaging platforms.
• Utilize desktop check deposit software and payment processing systems.
• Provide backup support to Advancement team members as needed.
• Assist with special events and other departmental projects.
• Promote a welcoming, inclusive, and professional experience for donors, volunteers, employees, and community members.

Other duties as assigned.

• Office/desk-based position located in Golden Valley
• Work areas may be adjacent to animal shelter spaces that can be noisy, humid, or odorous
• Position requires handling confidential donor and financial information
• Duties and responsibilities may change based on organizational needs

• 1+ years of clerical, administrative, or data entry experience
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities while maintaining accuracy
• Strong problem-solving and process management skills
• Working knowledge of Microsoft Office products
• Abi…