Technical Customer Service Representative -Medallion Labs

Are you looking to advance your career in a dynamic, fast-paced environment? Medallion Labs, a division of General Mills, is seeking a motivated and experienced professional to join our external Customer Service department. Located in Golden Valley, MN, our team is known for providing exceptional analytical, chemistry, microbiology, sensory, and shelf-life testing services to the food industry. Since 1974, we have been a leader in the industry, serving every company on the Forbes Top Food Companies list.

Join us and be a part of a close-knit team dedicated to excellence.

As a key member of our team, you will be responsible for managing customer expectations and providing technical responses to inquiries. You will serve as a liaison between customers and various internal teams, ensuring that the needs of our key large customers are met. Additionally, you will support digital, marketing, and continuous improvement projects as needed.

• Answer customer inquiries via phone or email within 24 business hours
• Handle customer complaints and facilitate resolutions
• Troubleshoot portal and order-related questions
• Generate quotes for testing and Mock Nutrition Facts Panels
• Submit requests for reruns and additional testing through LIMS
• Build and update customer records in LIMS
• Monitor the Customer Service Dashboard in LIMS
• Log customer communication in Salesforce
• Communicate weekly updates on submission trends and metrics
• Manage all client communications to ensure satisfaction
• Own large and specialty projects for the account

• 1 year of experience in retail, customer service, or account management
• Bachelor's degree (science-related field preferred)
• Proficiency in Microsoft Office

• Experience in a lab/science environment
• Exposure to Laboratory Information Management System (LIMS)

• Strong time management and prioritization skills
• Excellent interpersonal and communication skills
• Ability to influence and navigate a matrix organization
• Team player with a collaborative spirit
• Previous analytical lab experience is a plus

Ready to make a difference? Apply now and join Medallion Labs in delivering top-notch services to the food industry!

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