Licensed Insurance Customer Service Representative

Job Description

Join Allstate Insurance - Greg Davis Agency as a Licensed Insurance Customer Service Representative and become an essential part of our team in Golden Valley, Minnesota. At our agency, we pride ourselves on a welcoming atmosphere where our team members feel valued and supported. In this on-site role, you will have the opportunity to interact directly with clients, offering them personalized service and assistance with their insurance needs.

We are committed to creating a positive and engaging work environment where your contributions are noticed and celebrated. If you enjoy working in a supportive and dynamic setting and are passionate about helping others, this position could be an excellent fit for you. Become part of a dedicated team that values excellence and customer satisfaction.

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Hands on Training
• Health Insurance Stipend
• Flexible Schedule
• Licensing Assistance
• Weekly & Monthly Sales Contests
• Appreciation Lunches
• Weekly Team Meetings
• Off-Site Team Building Events
• Home / Work Life Balance
• Casual Attire
• Monthly Sales Contests

Client Interaction:
Assist clients by addressing inquiries, resolving concerns, and providing detailed explanations of their insurance policies.

Policy Servicing:
Manage and update customer profiles and documentation, ensuring accuracy and compliance with agency standards.

Claims Assistance:
Support clients in the claims process, guiding them through necessary steps, and ensuring timely resolutions.

Product

Education:

Provide clients with comprehensive information about insurance products and services to support their decision-making.

Customer Retention:
Engage clients proactively to enhance their satisfaction and encourage long-lasting relationships with the agency.

Feedback Management:
Actively collect and report client feedback to improve service offerings and customer experiences.

Licensing:
Active Minnesota Property & Casualty License is required.

Experience:

Background in customer service, preferably in the insurance sector.

Communication

Skills:

Outstanding verbal and written communication abilities.

Empathy:
Strong capability to relate to clients' needs and concerns.

Problem-Solving:
Ability to resolve customer issues promptly and independently.

Organization:
Demonstrated organizational skills to manage multiple client interactions.

Team

Collaboration:

Willingness to work closely with a team to ensure client satisfaction.

Tech Proficiency:
Familiar with using CRM software and other office applications.

Detail-Oriented:
Ability to accurately handle and process sensitive information.