IT Support Analyst

Weekly outpatient therapy isn’t always enough, and a trip to the ER isn’t the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

As the largest provider of PHP/IOP programs and psychiatric services in Illinois, Compass Health Center is one of the fastest-growing behavioral health organizations in the country. We are thrilled to expand our exceptionally innovative and highly distinguished programs that redefine our industry and raise the standard for comprehensive care.

Launched in February 2026, our location in Golden Valley, MN, is home to top local talent in behavioral health care. This interdisciplinary team of trailblazers is continuing to build our adolescent and adult programs from the ground up alongside the leadership of well-established clinicians and doctors working in PHP/IOP behavioral health care for the past decade.

The IT Analyst II provides user support to resolve issues with computer programs, hardware, and systems. In this role, support analysts may focus on a specific aspect of the IT department, such as Network Administration (e.g., Azure AD, Exchange, GPOS, etc.), or they may provide general technical support to end users. In any case, the support analyst examines issues with IT software, equipment and develops and deploys solutions to keep computers working, and builds computers for new hires.

• Day to day break fixes of all Compass equipment, including hardware and software.
• Hardware maintenance including printers, computers, monitors, phones, servers, etc.
• Software maintenance including MS Office suite, Symantec virus protection, Outlook, etc.
• Maintain data rooms for both locations.
• Ensure all software licenses are current;
  Windows, Adobe, Outlook, VPN, etc.
• Account creation for new hires: AD, Outlook Suite Products, VPN and Phone Admin/Voicemail.
• Maintain current records through Fresh Service ticketing system.
• Order equipment for new hires or staff requests (requires approval).
• Maintain inventory of spare PCs, phones, printers, etc.; dispose of retired equipment.
• Research new hardware and/or software that improves functionality.
• Serve as point of contact for vendors: wiring, printer maintenance, Chicago security system.
• Provide minor technical or operational training.
• Complete IT support logs and be available to work across teams on multiple technology/business projects.
• Provide training for junior staff/new hires within the technology group.
• Be on call for emergency issues or outages, and for proactive upgrades – nights and weekends.
• Work long hours including weekends as required and travel on short notice for customer issues.

• Have a Bachelor’s Degree in Information Technology or Computer Science.
• If no degree, 3-5 years of experience in an IT Support or Technology Support role.
• Have a strong passion for technology and ability to work in an adaptive environment.
• Ability to provide a high level of customer service and enjoy helping people resolve their IT questions.
• Ability to create and implement procedures.
• Team collaboration: work within larger teams of IT professionals to resolve user issues; effective collaboration within the department is essential.
• Organizational skills, attention to detail, and effective time management.
• Honesty, strong verbal communication skills, positive attitude, friendliness, kindness, compassion.
• Knowledge of operating systems, office software, enterprise software, and server systems.
• Knowledge of remote desktop support systems including Team Viewer, RDP, Log Me In , etc.
• Familiarity with networking systems and protocols.
• Time management: support analysts typically handle multiple user issues at once; manage priorities and resolve problems in a timely manner.

We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don’t hesitate to apply!

Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered…