IT Support

Job Duration: 6 months contract – possibility to extend

Job Responsibilities:

• Provide tier 1 support for walk up and over the phone.
• Manage and track incidents in Service Now.
• Support Cisco Webex calling and contact center functionality. Our client recently transitioned from on-prem Cisco to Cisco Webex Cloud.
• Troubleshoot and support Microsoft and Google Workspace environments (Teams, Google Meet, etc.) since they support and build data centers for both.
• Hardware support – primarily Lenovo, 25-30% Dell devices.

Must have requirements:

• 1+ year of IT Support experience.
• Service Now.
• Microsoft environment support – more hardware than software but still both required.

Preferred:

• Cisco Webex Calling
• Google Workspace
• Lenovo and Dell hardware

The projected hourly range for this position is $25-28/hr.

On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.