Computer Support Technician

Position Overview

The Breck Technology department is responsible for hardware, software and audio/visual support of all academic and operational technology in the institution. We aim to provide timely and excellent support to all our constituents through personal service and clear communications. This position provides technical support, repair and maintenance of all student, faculty and staff hardware and software systems as well as supporting audio/video production as necessary for community events.

We work collaboratively as a department to serve as primary or backup support to specific areas of the school, as assigned.

• Provide primary support for classroom, meeting and event spaces in the school.
• Provide primary support for assigned operational departments of the school.
• Provide A/V support of school events requiring live-streaming, recording and complex presentations.
• Ensures the classroom technology experience is high quality, including visual, audio and classroom-specific technology.
• Support the hardware and software for all faculty, staff and students
• Utilize ticketing and repair systems to provide support, track inventory, process repairs and provide loaner equipment as needed.
• Serve as a resource in our tech support space for all constituents.
• Provide backup support as necessary for people and places throughout the school.
• Remain informed on current and upcoming computer, printer and A/V trends by ongoing training and attending workshops, seminars or conferences and reviewing published information.
• Through our mobile device management, develop, test and deploy software packages for students and faculty, maintaining up-to-date software and security programs for student computers.
• Anticipate, test, and incorporate new technology that will enhance the student, faculty and staff education/experience.
• Complete printer installation, setup, basic maintenance, and adjustment/updates, supply orders and repairs.
• Other duties, as assigned.

• Knowledge of, and a passion for audio/video production, high-quality presentation spaces and live-streaming technology stacks.
• Knowledge of macOS, iPadOS, and Windows administration.
• Knowledge of collaborative educational software tools, such as Google Workspace.
• Familiarity with Mobile Device Management (MDM) solutions, preferably Mosyle.
• Ability to troubleshoot hardware and software computer problems.
• Ability to clearly translate technology jargon into non-technical language, educating users while providing support.
• Ability to interface cooperatively, empathetically, courteously and professionally with students, teachers and co-workers in a way that strengthens confidence in their ability to use technology.
• Comfort with handling urgent situations and requests, while maintaining professionalism.
• Experience working with students of all ages.
• A practice of being able to set the highest standards of integrity and ethics.