Director of IT - local to Minneapolis, MN

BIGOS MANAGEMENT IS PROUD TO BE NAMED A STAR TRIBUNE TOP WORKPLACE IN 2025 FOR THE 11thTIME

LOCATION

Golden Valley, Minnesota (hybrid work option available, must be based locally)

PAY, BENEFITS, AND PERKS

Hiring Pay Range: $140,000 - $160,000

• Competitive benefit package, including HSA employer contribution, and starting 1stof the month after hire
• 401(k) Plan with employer match
• Ten paid holidays, no waiting period to receive holiday pay
• Generous Paid Time Off (PTO) and rollover options
• Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities
• Company paid benefits including Life Insurance, Short Term and Long Term Disability
• Employee Assistance Program (EAP)
• Educational Assistance options
• Rent discount
• Life Time Fitness Membership discount

The hiring pay range and list of benefits that are posted are an estimate and not designed to cover a complete listing of all aspects of the position. Reach out to Human Resources with any questions ().

SUMMARY

The Director, Information Technology is the senior operating leader of Bigos Management's core technology environment, accountable for the reliability, security, and performance of the systems, networks, devices, and support services used every day at our corporate office and across approximately 60 apartment communities. Reporting to the Vice President of Information Technology, this role converts the company's technology strategy and roadmap into executed work.

This is a hands-on leadership role. The Director leads and develops the IT team, sets and enforces operational standards, manages the vendors and service providers who extend the team's capacity, and partners with departments across the company to improve how work gets done. Supports our employee-first culture and exemplifies our core values of relationships, development, quality, and responsibility.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ESSENTIAL JOB DUTIES

Leadership & Team Development

• Leads, develops, and holds accountable the IT team including: the IT Project Manager, Sr. Systems Administrator, and Systems Administrators, setting clear priorities, standards, and measures of success.
• Selects, coaches, and provides ongoing feedback to team members; builds development plans, and cross-trains to eliminate single points of failure.
• Works closely with the VP of Information Technology to translate the enterprise technology roadmap into departmental objectives, staffing plans, and executable work.
• Partners with the Yardi Systems Manager to ensure the infrastructure, identity, network, and endpoint services that the property management system and its integrated applications depend on are reliable and secure.

Service Desk & Support Delivery

• Owns the service desk function and the overall employee support experience across the corporate office and all apartment communities.
• Establishes and manages to service level targets for response and resolution. Goals include first response within two business hours and same-day resolution on standard requests. Reviews queue health, ticket aging, and escalations daily.
• Oversees Tier 1 and Tier 2 support and maintains the documentation and runbooks that keep support consistent regardless of who takes the ticket.
• Directs Tier 2 and Tier 3 escalation so complex and recurring issues are resolved at root cause; uses ticket trends to target automation, self-service, and knowledge base development.

Infrastructure, Network & Property Technology

• Owns the design, deployment, and operation of network infrastructure at the corporate office and across approximately 60 apartment communities, including managed switching, wireless, firewalls, and internet circuits.
• Directs the Sr. Systems Administrator in maintaining community technology including Wi-Fi, cameras, access and entry control, amenity and package systems, and leasing office equipment to documented standards and lifecycle plans.
• Maintains server, cloud, and storage environments with monitoring, capacity planning, and verified backups; ensures business continuity and disaster recovery plans are current and tested.
• Partners with the Capital Improvement and Property Management on technology scope, budget, and delivery for new builds, acquisitions, remodels, and…