After-Sales Shop Manager

Dealership:

L0804 Twin Cities Performance TWIN CITIES PERFORMANCE NOW HIRING:
After-Sales Shop Manager Drive Your Career Forward with Lithia & Driveway At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company.

We are looking for an After-Sales Shop Manager to lead, develop, and inspire our Service team at Twin Cities Performance. Successful candidates will have previous experience with:

Experience leading automotive appearance, reconditioning, or after-sales operations.

Proven ability to coach teams and improve performance, quality, and efficiency.

Strong financial acumen with responsibility for budgets, labor, and profitability.

A track record of growing business and delivering outstanding customer experiences.

Why Join Our Team?

We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results. At Lithia & Driveway, you'll find:

Real opportunities for advancement across a national network

Leadership development and training through our internal learning programsA high-performance culture that recognizes and rewards results

The ability to influence store success and shape your team

What You'll Do:

The After-Sales Shop Manager is responsible for overseeing the daily operations, scheduling, productivity, and quality control of a standalone automotive appearance and reconditioning facility. This role leads and develops a team focused on Paint Protection Film (PPF), window tint installation, Paintless Dent Repair (PDR), wheel repair and refinishing, and automotive detailing services. The After-Sales Shop Manager is responsible for driving operational performance, profitability, customer satisfaction, and business growth while ensuring compliance with company policies and safety standards.

Manage all Paint Protection Film (PPF) and window tint installation operations, including scheduling, workflow, and technician productivity.

Oversee Paintless Dent Repair (PDR) services to ensure high-quality repairs and customer satisfaction.

Supervise wheel repair and refinishing services, maintaining quality standards and turnaround times.

Oversee automotive detailing operations, ensuring exceptional vehicle presentation, quality standards, and efficient turnaround times.

Recruit, train, coach, and develop department staff to maximize performance and efficiency.

Monitor departmental performance metrics, profitability, and customer satisfaction.

Manage departmental profit and loss (P&L) performance, including budgeting, expense management, and revenue growth.

Control labor costs, monitor overtime, and ensure efficient staffing levels to maximize productivity and profitability.

Grow and develop retail business opportunities from the dealership location.

Build relationships with outside dealerships and retail customers to increase service volume.

Support marketing initiatives, including social media and website content, to promote after-sales services.

Ensure compliance with company policies, safety standards, and operational procedures.

Maintain exceptional customer service and resolve customer concerns in a professional manner.

All other duties as assigned by Fixed Ops leadership.

What You'll Bring:5+ years of management experience in automotive service, reconditioning, appearance, detailing, or after-sales operations.

Experience leading teams and managing technician productivity, workflow, and scheduling.

Strong understanding of PPF, window tint, PDR, wheel repair/refinishing, and automotive detailing operations.

Proven ability to manage…