Case Manager Food Assistance

About Us

PRISM is a community supported social service organization providing dignity-centered resources for food, housing, and other basic needs. PRISM blends talent, passion, and abilities into opportunities that improve the lives of everyone as we build a reflecting the spirit of the northwest suburbs.

Our vision is to lead in providing innovative and dignified services that foster resilient individuals and a healthier, more sustainable community.

PRISM strives to incorporate the core values of collaboration, innovation, dignity, and accountability into all aspects of our organization. Our programming helps low-income and basic wage-earning families meet their essential needs of food, housing, and clothing. The Marketplace Food Shelf, Housing Programs, Shop for Change Thrift Shop, and Children's Programs operate in a professional and dignified manner, allowing program participants the opportunity to choose the products and resources that are most helpful for their situations.

At PRISM, we understand equity and inclusion as actions, and strive to make services not only accessible, but welcoming with a clear understanding of how we operate.

• Group Term Life with AD&D (100% paid by PRISM)
• Long Term Disability (100% paid by PRISM)
• Medical insurance (PRISM pays 80% to 90% of the premium for employees and 50% of the premium for dependents)
• Health Savings Plan with employer contribution when on a high deductible health plan
• Dental (cost sharing)
• Vision (employee paid)
• Supplemental insurance through Aflac
• A standalone upgraded Employee Assistance Program (EAP)
• Retirement plan with company match dollar for dollar up to 3% with no vesting schedule (separate waiting period)

We are currently hiring a Case Manager - Housing and Food Assistance. The position is full time, 40 hours per week, non-exempt, and benefits eligible. Pay for this position is $22.00 – $26.00 per hour, depending on qualifications with an emphasis on higher pay for multi-lingual applicants with applicable previous experience.

This position plays a crucial role in our mission by providing brief interventions, need-based advocacy, and assistance to families and individuals using PRISM services. PRISM Case Managers conduct intakes and assessments with families before they access the food shelf. This is a generalist role, primarily focusing on assessing needs and addressing family barriers, specifically emphasizing food, housing, clothing, public assistance, and financial security.

This position requires establishing and maintaining relationships with diverse participants, volunteers, and community partners, contributing significantly to our goal of fostering a resilient community.

At PRISM, team members, including Case Managers, are expected to demonstrate personal and professional leadership abilities, proactive communication, and a commitment to providing dignity-centered services that empower people in our community to build healthy, stable lives. As a Case Manager - Housing and Food Assistance, you will play a key role in realizing this vision, significantly impacting the lives of the individuals and families you serve.

• Establish trust and rapport with families as a foundation of the helping process.
• Utilize language and translation tools as needed to ensure clear communication.
• Utilize a brief intervention model to conduct intakes and assess the needs of people seeking help; some participants may be in crisis and require immediate connections with supportive services such as shelter.
• Provide education, referrals, and emotional support to participants and their families to help them navigate challenges and build resilience.
• Explain PRISM programs and provide access to family-specific programs or resources.
• Maintain organized, accurate, and timely case files and notes for each household.
• Data entry and management in Client Track, spreadsheets, hard files, etc., as instructed.
• Collaborate with and support other PRISM departments and outside agencies to provide the best services for participants experiencing poverty.
• Establish and maintain professional relationships with community resources and…