Infusion Services Supervisor

Clinical Care & Patient Experience

• Provides direct patient care and administers infusion therapies in accordance with provider orders, established protocols, policies, and standards of practice.
• Assesses patients before, during, and after treatment and appropriately responds to changes in condition, infusion reactions, and other clinical concerns.
• Serves as a clinical resource for nursing staff regarding complex patients, medications, infusion reactions, vascular access, and clinical decision-making.
• Provides clinical coverage during staffing shortages, unexpected absences, or periods of increased patient volume when necessary to maintain safe patient care and department operations.
• Maintains clinical competency and remains current in infusion therapies, medications, emergency procedures, and standards of practice.
• Provides patient education regarding infusion therapies, medications, potential adverse effects, and treatment expectations.
• Ensures accurate and timely documentation in the electronic medical record.
• Collaborates with providers and interdisciplinary team members to support continuity of care and a positive patient experience.

• Provides direct supervision to assigned infusion staff and establishes expectations for clinical practice, professional conduct, teamwork, and patient care.
• Provides ongoing coaching, feedback, mentoring, and support to direct reports.
• Completes performance evaluations and establishes performance expectations and development goals.
• Addresses performance, attendance, conduct, and other employee concerns through appropriate coaching and progressive discipline in accordance with organizational policies.
• Escalates higher-level disciplinary or employee relations matters to the Infusion Services Manager and Human Resources as appropriate.
• Participates in recruitment, interviewing, selection, onboarding, orientation, and training of infusion staff and provides recommendations regarding candidate selection.
• Coordinates and/or completes required competencies, skills validations, and annual evaluations.
• Identifies staff education and development needs and supports ongoing professional growth.
• Promotes a positive, collaborative, and accountable work environment and addresses staff concerns or conflicts in a timely manner.
• Serves as a clinical role model and resource for new and experienced infusion nurses.
• Serve as acting decision-maker and point of contact in the absence of the Infusion Service Manager.

• Oversee the day-to-day nursing operations of the infusion service to promote safe, efficient, and consistent patient care.
• Manages nursing schedules and staffing assignments to maintain appropriate coverage and nurse-to-patient ratios based on patient volume, acuity, treatment needs, and staff competency.
• Reviews and coordinates staff requests for PTO, FMLA, LOA, and other leaves of absence in collaboration with the Infusion Services Manager and appropriate organizational resources.
• Coordinates coverage for planned and unplanned absences and works with casual/PRN staff and other available resources to maintain safe staffing.
• Maintains clinical competency and provides clinical coverage during staffing shortages, unexpected absences, or periods of increased patient volume when necessary to maintain safe patient care and department operations.
• Monitors daily patient volume, staffing levels, patient flow, chair utilization, and nursing resources and adjust assignments as needed.
• Identifies and communicates current and anticipated staffing needs, recruitment priorities, vacancies, and changes in patient volume to the Infusion Services Manager.
• Oversees infusion supplies and inventory management to support uninterrupted patient care.
• Oversees infusion pump maintenance, tracking, and operational readiness.
• Supports implementation and maintenance of medication standards, clinical protocols, and department workflows.
• Ensures staff compliance with organizational policies, infusion protocols, infection prevention standards, regulatory requirements, and standards of practice.
• Participates in documentation, review and follow-up of patient safety events, medication errors, infusion reactions, incident reports, and other clinical concerns.
• Identifies opportunities for process improvement and assists with implementation of new workflows, medications, therapies, and departmental initiatives.
• Supports standardization of nursing practices and workflows across…