Director, Sales Operations

Responsibilities

• Provide overall leadership and direction for global Sales Administration functions
• Build a high-performing, customer-focused organization through talent development, coaching, and succession planning
• Partner closely with Sales Leadership, Finance, Legal, IT, and Marketing to ensure alignment and execution
• Provide leadership oversight for global CRM (Salesforce) and CPQ strategy, adoption, and continuous improvement.
• Champion platform hygiene, customer and account data integrity, and operational rigor.
• Lead AI initiatives across the Sales Ops technology stack, acting as the AI Champion for Sales Operations.
• Partner with IT and business stakeholders on solution design, rollout, and governance (e.g., Agentforce, Tableau-SFDC integration, Pros.ai, Copilot for Sales).
• Provide leadership and governance for global sales compensation administration and design.
• Drive modernization efforts, including reducing manual processes and improving real‑time reporting and insights.
• Oversee compensation curve management, quota design inputs, and long‑term incentive system roadmap development.
• Oversee sales enablement platforms and processes, including training, tool adoption, and content management.
• Drive adoption of standardized sales methodologies and CRM rigor (e.g., capstone programs).
• Partner closely with Marketing and regional Sales leadership to improve effectiveness and consistency.
• Oversee customer programs, rebates, trade programs, and special pricing administration.
• Lead change management efforts tied to technology transformation and sunset of legacy processes.
• Ensure effective operating models between Sales Ops, Pricing, and Finance.
• Drive ownership mindset and accountability within the function.
• Lead global sales and channel data strategy, including POS, inventory, insights, and analytics.
• Oversee Snowflake migration, Tableau integrations, and advanced reporting capabilities.
• Develop Distributor POS and Inventory data insights and reporting that lead to actionable activities to increase Sales.
• Elevate data maturity and create “full‑circle” performance visibility for leadership.
• Provide managerial oversight for Sales Support team located in Mexico to:
  • Manage Special pricing, Quotes & Agreements
  • Claims, Credits & Post-Sale Pricing Resolution
  • Marketing related support in Pro+ for promotions and Marketing Development Funds request processing.
• Own Sales Operations deliverables for:
  • Monthly Management Operating Reviews (MORs)
  • Support President’s Club (business ownership, budgeting, content)
  • Support Sales Kickoff (SKO) planning and execution
  • Weekly Top‑3 reporting and executive communications
• Act as a trusted advisor to senior leadership, delivering concise, data‑driven insights.
• Build, develop, and retain a high‑performing global Sales Operations leadership team.
• Strengthen cross‑functional partnerships with Sales, Marketing, Pricing, Finance, HR, Legal, and IT.
• Drive consistent operating models while remaining responsive to regional business needs.

• 10+ years of progressive experience in Sales Operations, Commercial Excellence, or related functions
• 5+ years of people leadership experience managing multi‑disciplinary teams
• Deep experience with CRM (Salesforce), sales analytics, and compensation operations
• Proven ability to lead large, complex, cross‑functional initiatives
• Strong executive communication and stakeholder management skills