Administrative Assistant - Child Support Services

Administrative Assistant

Jeffco Human Services department is looking for an Administrative Assistant to join the team!

As the first point of contact for customers and staff, the Child Support Administrative Assistant is responsible for coordinating all front-desk activities, including greeting guests and manning the front office with high integrity and a positive attitude. The ideal candidate is polished and detail oriented, handling a variety of general office support and receptionist duties including answering telephones, providing information, documenting calls, performing data entry, receiving inquiries and responding, assisting internal and external contacts, and resolving problems or referring inquiries to the appropriate personnel.

This role offers the opportunity to grow and learn from a team of administrative professionals who all work cohesively to support the Human Services Child Support team. This is a great opportunity for someone with strong problem-solving aptitude who enjoys working independently with the support and guidance from an established team.

SCHEDULE:

This position operates on a 4-day workweek (Monday-Thursday, 7AM-5:30PM) in-office.

This position is not eligible for remote work.

COMPENSATION:

Hiring Range: $21.00 – $21.58 USD Hourly

Compensation will be determined based on education, experience, and skills.

Bilingual proficiency is an incredible asset to this team and a pay differential will be offered upon completion of communication skill test.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance, paid time off and holidays including a starting bank of 40 hours of PTO for new hires, retirement matching, wellness programs, tuition reimbursement and more. For more information,  for our Total Rewards summary.

ESSENTIAL DUTIES:

• Effectively multitask both reception and administrative duties with a flexible and positive attitude.
• Serves as first point of contact for customers and staff, performing a variety of general office support and receptionist duties including answering telephones, providing information, documenting calls, performing data entry, receiving inquiries and responding, assisting internal and external contacts, E-filing court documents and resolving problems or referring inquiries to the appropriate personnel.
• Proven ability to interact professionally and build rapport and trust with internal staff and clients. Resolve routine and time sensitive issues autonomously.
• Strong organizational skills, detail-oriented, ability to multitask effectively, and displays a willingness to take initiative and work independently.
• Works independently and efficiently to manage detailed information and prepares a variety of records and reports.
• Monitors the flow of paperwork and verifies documents for accuracy before electronically filing or retrieving documents.
• Exceptional communicator who proactively coordinates a clear dialogue between department and division staff.
• Performs administrative tasks in support of the department and division, including, creating and maintaining documents, and completing projects.
• Receives mail, documents, faxes and packages.
• Upload documents into electronic document storage.
• Other duties and responsibilities as assigned.

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click "apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

• High School Diploma or GED
• One year of experience in an administrative or customer-facing role
• Note an equivalent combination of education and experience is acceptable

Preferred knowledge, skills and abilities :

• Bilingual speaking ability preferred but not required. Additional compensation is available to members who demonstrate bilingual language skills by completing an assessment.
• Previous experience as an administrative assistant or customer service…