Customer Service Representative

Benefits

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

We are seeking a dependable and experienced Customer Service Representative to join our team. The ideal candidate will have strong communication skills, the ability to manage a high volume of calls, and a professional, positive attitude.

• Prior customer service experience required
• Knowledge of the electrical/service trade preferred
• Experience with Service Titan strongly preferred or similar software
• Strong organizational and multitasking skills
• Ability to handle scheduling, dispatch coordination, and customer inquiries efficiently

• Answer incoming phone calls, emails, and messages promptly
• Assist customers with questions about services and scheduling
• Resolve customer concerns in a professional and timely manner
• Schedule appointments and update calendars
• Enter and maintain accurate customer information in the system
• Process payments and invoices
• Process permits
• Follow up with customers to ensure satisfaction
• Communicate effectively with team members and management

If you thrive in a fast-paced environment and enjoy supporting customers, we'd love to hear from you!