Customer Service Representative
Listed on 2026-06-27
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Customer Service Representative (CSR)
Mac-Vik is a trusted, locally owned plumbing, heating, and cooling company dedicated to delivering top-quality service and comfort solutions to our Customers. We pride ourselves on professionalism, reliability, and exceptional customer care.
Position SummaryWe are re-freshing our New Call Center. We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. This role is the first point of contact for our customers, handling calls, scheduling service appointments, and ensuring a smooth, positive customer experience from start to finish.
Key Responsibilities- Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
- Schedule service and maintenance appointments for plumbing, Heating, Cooling and Electric
- Provide accurate information about services, pricing, and availability.
- Maintain customer records and update information in the system.
- Follow up with customers to ensure satisfaction.
- Assist with invoicing, basic administrative tasks, and office support.
- Supporting each CSR and Dispatcher
- Previous Customer Service (CSR) experience (HVAC/plumbing industry experience is a plus)
- Strong communication and multitasking skills
- Excellent phone etiquette and problem-solving ability
- Proficient with computers and scheduling Service Titan software
- Ability to stay organized in a fast-paced environment.
- Positive attitude and team-oriented mindset
- Bright and alert - Great attitude at all times
- On Time / Attention to Sick time
We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity, but a career with possibilities of upper Management. Our Company is family oriented and offers a supportive and encouraging environment.
Required:
3-years plus CSR / Dispatching Plumbing, Heating and Electric experience.
Service Titan Experience – Bonus
Come join our NEW TEAM!- Competitive Pay
- Sign up Incentives
- Recruiting Incentives
- Training Incentives continued Education Incentives
- Company purchased Attire(s) - Sized to match you
- Competitive Professional Pay
- Full Benefits:
Health, 401K - and much more
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