Customer Service Representative​/Dispatcher

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

MAC-VIK Plumbing Hearing, and Electric is building a New Call Center with AWESOME Customer Service Representatives (CSR) and Dispatchers! We are expanding our TEAM to provide 5-Star Service to all our customers, past, present and in the future. With the continued growth of our Company since 1962, we are busy and we need a TOP motivated individual for a swing CSR (Customer Service Representative) / Dispatcher to assist our Customers and Service Technicians in our Call Center.

We are looking for an experienced, well-spoken, energetic Team driven individual! Our Team member needs to be driven, self-motivated, a multi-tasker, dependable, enjoy interacting and helping people.

Listening and working together is the Key! Is that you?

• Have a pleasant, patient, and friendly attitude.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Convert incoming Customer Calls into Booked Service Appointments.
• Responsible for compiling and entering accurate customer information into Service Titan.
• Advanced sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for Customer and fellow employees.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Possess a strong work ethic and Team-Player mentality.
• Provide quality service and support in a variety of Company areas.

We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity, but a career with possibilities of upper Management. Our Company is family oriented and offers a supportive and encouraging environment.

3-years plus CSR / Dispatching Plumbing, Heating and Electric experience.

SERVICE TITAN Experience – $Bonus$ SIGNBONUS

• Sign up Incentives $$!
• Recruiting Incentives $$!
• Training Incentives $$!
• Continued Education Incentives!
• Company purchased Attire(s) - Sized to match you!
• Competitive Professional Pay $$$!
• Full Benefits:
  Health,401K

and much, much more...