Emergency Communications Specialists

Emergency Communications Specialist

Communications Supervisor

Connecting Lives, Surpassing Expectations

Compassion, Professionalism, Integrity, Respect, Unity, Accountability, Adaptability.

This position operates communications equipment to efficiently and appropriately answer emergency and non-emergency calls, enter pertinent and accurate information into the computer aided dispatch (CAD) system, provide pre-arrival instructions to callers, dispatch personnel and equipment, manage calls for service and other activity for multiple radio channels in a 24/7/365 communications center.

Works under the general supervision of an assigned Communications Supervisor.

None

(The duties listed are intended only as illustrations of the various types of work that may be performed, and are in no way construed or perceived to be exhaustive. The employee may also be required to perform additional functions and duties as assigned.)

• Receive and process 911, emergency, and non-emergency calls for multiple police, fire, and other agencies in Jefferson County in compliance with agency expectations.
• Demonstrate knowledge of Jeffcom’s rules, policies and procedures included in Jeffcom’s Personnel Rules, Policy Manual, and Standard Operating Procedures.
• Answer, evaluate, and prioritize incoming calls and digital requests for service, communicating effectively with citizens to obtain complete and accurate information to determine urgency and need for dispatching emergency response units using a computer aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), and supporting software applications and systems.
• Accurately and consistently dispatch the appropriate police, medical, fire, or other emergency response resources, track the status and location of each, transmit messages and information to response units, and support requests from emergency responders.
• Provide pre-arrival emergency police, medical, and fire instructions to callers, including use of International Academies of Emergency Dispatch (IAED) Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) protocols.
• Ready/not ready status must be in compliance with agency expectations.
• Quality assurance scores must be in compliance with agency expectations.
• Maintain accurate and complete logs and records of communications.
• Maintain positive and professional written and verbal communication skills at all times.
• Consistently provide excellent customer service to all citizens and emergency responders.
• Maintain confidentiality at all times for citizens, emergency responders, and employees, including Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) in a sensitive, information-rich environment.
• Promote a positive, professional image of Jeffcom at all times.
• Participate in public education events as scheduled.
• Complete job-related training and continuing education as assigned and required.
• Reliable, predictable attendance is required. On call status may be required.
• Work in excess of ten (10) hours per day and 40 hours a week, to include days, evenings, nights, weekends, and holidays to maintain 24-hour coverage of Jeffcom’ s emergency dispatch center. This requires personnel to make themselves available to work when required, particularly in times of disasters or serious emergencies.
• Work mandatory overtime as required.
• Expected to engage in ongoing education and attend…