Learning & Development Manager

16361 TABLE MOUNTAIN PARKWAY - GOLDEN, CO 80403

Salary Range

$95,000.00 - $ Salary/year

Position Type

Full Time

Education Level

4 Year Degree

Description

Position Title: Learning & Development Manager

Department: Education and Damage Prevention

Reports to: Education and Damage Prevention Program Director

Direct Report(s): Education and Curriculum Specialist

Position Status: Full-Time

Classification: Salary/Exempt Level

• Education Program Development: Develop and maintain statewide education programs and accurate content focused on underground utility damage prevention, 811 software use, Colorado legal requirements, and industry best practices. Design curriculum for internal and external audiences across classroom, virtual, self-paced, blended, conference, and event-based delivery channels.
• Learning Management System: Manage Colorado 811’s online Learning Academy and LMS-based course structure, certifications, content, reporting, and user experience. Partner with internal teams to support LMS selection, implementation, CRM integration, administration, and ongoing platform improvement.
• Hands-On Course Development: Personally create, revise, and maintain digital, in-person, blended, video, and eLearning materials across multiple learning platforms, , including storyboards, slide decks, facilitator guides, participant guides, instructor notes, classroom activities, discussion prompts, quizzes, job aids, assessments, scripts, quick-reference tools, and LMS-ready content using platforms such as Articulate 360, Sky Prep, Camtasia, Loom, Zoom, Canva, Microsoft Copilot, Mindsmith, Synthesia, Microsoft PowerPoint, and similar tools.
• Needs Assessment: Work with Data Analytics, Quality Assurance, the Contact Center, Member Services, SMEs, and staff to identify learner, content, performance, and resource gaps. Analyze findings to determine whether a learning intervention is appropriate and recommend learning priorities, audiences, deliver methods, and development solutions to the Education and Damage Prevention Program Director for approval. Lead implementation of approved initiatives. Player-Coach
  
  Collaboration:
  
  Work directly with SMEs, staff, committees, trainers, and stakeholders to define learning needs, extract critical information, ask targeted follow-up questions, identify gaps or inconsistencies, coach contributors, and rapidly convert raw SME input into clear, practical, learner-ready training materials.
• Learning Partnership and Consultation: Serve as the primary learning and development partner across Colorado 811. Work closely with the Contact Center, Quality Assurance, Member Services, senior leadership, subject matter experts, and other departments to identify learning needs, gather operational evidence, capture expert knowledge, and develop effective learning solutions for different learner segments.
• Learning Intake and Prioritization: Establish and maintain a consistent process for receiving, documenting, assessing, and prioritizing learning requests. Evaluate requests against organizational priorities, learner needs, operational requirements, available resources, existing curriculum, and expected outcomes. Recommend priorities and sequencing to the Education and Damage Prevention Program Director and manage approved initiatives through implementation.
  
  Organization-Wide Training Materials Contact:
  Serve as the primary training materials and course content development contact across Colorado 811. Work closely with the Contact Center, Quality Assurance, Member Services, senior leadership, SMEs, and other departments to identify content needs, gather operational evidence, capture…