Lead Technician

Who we are

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

The Technician Lead is responsible for leading the assigned provider’s clinic or specialty clinic on a day‑to‑day basis and works directly with the Clinical Operations Manager for that site. In this role, the Lead Technician will assist one or more physicians and may be designated as the Lead Technician of a specific site, subject to the Clinical Operations Manager’s discretion.

• Complete competency in all areas of Ophthalmic Technician Job Description
• Coordinate with Patient Services Coordinator and Lead Patient Services Coordinator to facilitate clinic administrative support functions
• Openly support and consistently communicate the mission of the organization and assist with staff training and cross‑coverage for the clinical department
• Work up and scribe proficiently in the assigned clinic or specialty
• Coordinate with PSC on administrative travel needs for assigned provider(s) relative to the satellite clinic to which they will be travelling
• Meet and maintain work‑up timing benchmarks for clinical efficiency
• Monitor and adjust clinic flow to ensure operational efficiency
• Provide accurate patient education
• Assist clinic staff in minor procedures as needed
• Serve as the patient advocate to ensure optimal patient care
• Interface with patients and their families to ensure care is consistent with expectations
• Serve as a role model to staff by responding positively to change while supporting colleagues throughout the change process; give and welcome feedback
• Perform as a team leader when assigned, creating a collaborative and respectful team environment and maximizing positive workflow
• Remain calm in stressful situations and/or when working with a difficult patient
• Strong interpersonal skills to communicate effectively with patients, families, physicians and staff to facilitate the achievement of high levels of customer service
• Act as a facilitator for the site’s Clinical Operations Manager in regard to patient concerns or complaints
• Promote clinical flow and technologies to on‑site visitors
• Act as the subject matter expert of Ophthalmology and engage in new technology and current practices to meet the changing needs of the ophthalmic surgical patient
• Other duties as assigned

• Provides exceptional eyecare to our diverse clientele, upholding the highest standards of professionalism and skill.
• Cultivates an environment of mutual respect and open communication, fostering a sense of belonging and care among team members.
• Upholds our C.A.R.E. Strategy, delivering unmatched patient care through courtesy and professionalism.
• Embraces continuous learning and growth, actively participating in training programs to stay at the forefront of eyecare advancements.
• Contributes to a culture of Excellence by consistently seeking opportunities for improvement and innovation in our eyecare practices.

• Maintain COA, COT or COMT
• Knowledge of the clinic’s computerized EHR program is required.
• Knowledge of coding and billing in a medical setting.

• Ability to be on your feet for long periods of time.
• Ability to lift up to 25 pounds.
• Ability to raise hands and arms to shoulder level without restriction, pain, or discomfort.
• Ability to perform extended use of phones and computer terminals, as well as diagnostic equipment without pain or discomfort.

• Works at Denver Eye Surgeons at 13772 Denver West Pkwy, Lakewood, CO 80401
• This is a Full Time Position.
• Compensation for this role is $29.67‑$33.00 per hour

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Paid Holiday Program
• 401K With Company Match

Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Apply now and let your passion for excellence and patient well‑being shine!

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.