Help Desk Support

Position: Help Desk Support I
LIVES LOCAL AND IN PERSON INTERVIEW REQUIRED.

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area.

Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Candidate will be providing remote and in person support to users in a Windows based environment. Duties will include answering the phone, understanding and documenting user issues, creating tickets, resolving issues or providing escalation when needed. Support will include password reset, troubleshooting problems with Office products, smart phones issues, calendar and email issues, etc.

Job duties include direct, in person support when users come to the Service Desk or need support in their work location. This can include assisting with application troubleshooting, re-image of computer, installing peripherals, machine replacement, phone setup, headset support, moving desktop equipment from one location to another, other duties related to the support of IT Services at the county and it's satellite locations.

Requires excellent customer service skills in person, over the phone and via email. Requires excellent writing skills and some experience writing documentation.

The candidate will also perform additional tasks in the team including purchasing desktop equipment, receiving equipment physically and in our ERP and tracking systems, maintaining asset records, preparing surplus equipment and other duties related to the support of the organization.

Extension possible.
Background Verification
Minimum Verification Requirements

Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency.

• State Criminal Record verification (past 7 years covering each State in which the candidate has resided)
• Federal Criminal Records Verification (past 7 years)
• SSN Name Search
• Global Monitor Check (formerly Patriot/OFAC/Terrorist)

(Suppliers Only)

To order, click on the link to the right:

Order Standard Background Verification
Type Qualification Description Competency Experience Required Skills A+ Proficient 2-3 yrs No Skills Active Directory Proficient 2-3 yrs Yes Skills Adobe Acrobat Proficient 2-3 yrs No Skills Backup and recovery Novice 6 mths - 1 yr No Skills Communication skills both verbal and written Advanced 3-4 yrs Yes Skills DOS Novice 1-2 yrs No Skills Flash Novice 6 mths - 1 yr No Skills Java Proficient 1-2 yrs No Skills JD Edwards Enterprise One (ERP) Novice 6 mths - 1 yr Yes Skills Learning ability Advanced 4-5 yrs Yes Skills Mac OS 1-2 yrs No Skills Microsoft Access Novice No Skills Microsoft Exchange Server Novice No Skills Microsoft Internet Information Server (IIS) Novice No Skills Microsoft SQL Server Novice No Skills Microsoft Office Advanced 3-4 yrs Yes Skills Oracle Novice No Skills Presentation skills Novice No Skills Project management Novice No Skills Proposal writing Novice No Skills SCCM Must have experience installing client, working with imaging, creating and executing a task sequence, troubleshooting issues,.

Proficient 2-3 yrs No Skills Service Now Ticket creation and management, asset management, knowledge base Proficient 2-3 yrs Yes Skills Supporting Executives Must have skills and experience support executives and users requiring elevated support Proficient 2-3 yrs No Skills TCP/IP Novice