Senior Information Technology Manager

Colorado 811 is a 501(C)(4) non-profit organization dedicated to public safety and damage prevention, and ensures reliable, timely, and accurate communication to allow property owners and professional excavators to dig safely, preventing accidental damage to underground public utility lines.

Colorado 811 is a 24/7 statewide call center with a critical mission: protecting people, property, and infrastructure by ensuring safe excavation across Colorado. Behind every call is a robust, secure, always‑on technology environment—and we’re seeking a dynamic and experienced Senior Information Technology Manager to help lead our IT initiatives and support our mission, ensuring robust infrastructure, security, and service delivery. This is a high‑impact leadership role for a strategic IT professional who thrives in complex, mission‑critical environments and wants to shape enterprise technology, cybersecurity, and operations at scale.

• Lead IT operations that must never go down
• Influence enterprise‑wide technology strategy and cybersecurity posture
• Manage modern infrastructure across cloud, call center, and data platforms
• Partner with executive leadership on innovation, budgets, and transformation
• Lead and mentor a skilled IT team and trusted external vendors
• Support a public‑facing mission that truly serves the community

As our Senior Information Technology Manager, you’ll oversee end‑to‑end IT operations while driving continuous improvement and innovation.

• Lead daily IT operations across infrastructure, applications, cybersecurity, desktop support, and telecommunications
• Manage and develop IT staff, contractors, and third‑party vendors
• Ensure high availability, performance, security, and compliance for all systems supporting a 24/7 call center
• Partner with the Director of IT and senior leadership on technology strategy, budgeting, and roadmap planning
• Oversee cybersecurity programs aligned with industry best practices (including NIST)
• Manage enterprise platforms including Microsoft 365, call center technologies, CRM/AMS systems, databases, and cloud environments
• Lead vendor accountability for contracts, SLAs, budgets, and delivery timelines
• Develop KPIs, dashboards, and reporting to track system health, project progress, and team performance
• Drive audits, documentation, policies, and risk mitigation efforts
• Champion innovation, automation, and cost‑effective solutions

• Microsoft 365 (One Drive, SharePoint, security & administration)
• SQL Server (strong experience required)
• Cloud & storage: AWS, Dropbox, hybrid environments
• Call center platforms (e.g., Five9, Vonage, Avaya or similar)
• Ticketing systems (JIRA or similar)
• Cybersecurity tools & vendors (endpoint protection, monitoring, vulnerability management)
• Networks, servers, firewalls, MFA, backups, disaster recovery

• Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field (Master’s preferred)
• 10+ years of IT management experience
• 8+ years leading IT teams across infrastructure, operations, security, and applications
• Experience supporting a 24/7 or mission‑critical operational environment
• Proven experience managing enterprise infrastructure, cybersecurity programs, and cloud environments
• Budget ownership and vendor management experience
• Exceptional leadership, communication, and stakeholder‑management skills

• Call center technology experience
• Experience with Agile methodologies
• Familiarity with data visualization tools such as Power BI

• Ability to work at a computer for extended periods (sitting/standing).
• Ability to be mobile for long periods and walk long distances at event venues.
• Ability to lift and move event materials and inventory up to 50 pounds.
• Ability to work in a variety of indoor/outdoor event environments (noise, allergens, temperature and lighting changes).
• Hybrid work model (remote and in‑office)
• This role requires availability outside of standard business hours (including occasional nights and weekends) to support maintenance windows, critical incidents, and business…