Integration and Support Engineer

Engineering a world of possibilities

This position is a member of the Application Services team within the Mines Information Technology department and serves as the technical expert for the configuration, integration, operation, maintenance, and support of Banner Student in the Ellucian Cloud (“Banner SaaS”) and related administrative and self-service applications. The role translates business, regulatory, accessibility, security, and data governance requirements into reliable technical solutions. It develops and supports integrations, workflows, and automated processes using Ellucian tools, Mines portal and data platforms, and approved third-party technologies.

The position also provides technical guidance and Level 2 support for Banner SaaS and other campus-wide applications managed by the Application Services team.

RESPONSIBILITIES Application Integration Operations and Release Management (45%)

Essential Functions:

Yes Support and maintain Banner integrations and scheduled processing between Banner and third-party systems.

Configure and monitor production pipelines, scripted events, and automated processes to support reliable system operation.

Implement monitoring, logging, error handling, reconciliation, and alerting practices to identify failures and accelerate issue resolution.

Evaluate Ellucian SaaS releases, patches, vendor roadmaps, and regulatory or policy changes to determine operational and technical impacts.

Coordinate testing, validation, communication, deployment readiness, and post-release support for vendor-driven changes with affected business units.

Collaborate with functional users, developers, and IT staff to diagnose production issues, recommend solutions, and implement approved configuration changes and enhancements.

Solution Design, Development, and Implementation (30%)

Essential Functions:

Yes Partner with project teams, subject matter experts, data stewards, and IT staff to define scope, requirements, priorities, schedules, technical tasks, and data-sharing needs for new solutions.

Design, develop, test, implement, and document secure integrations, interfaces, workflows, data extracts, and automated processes based on approved requirements.

Define and apply integration standards for data mapping, source-to-target validation, API usage, authentication, error handling, and maintainable documentation.

Use Ellucian tools and other approved technologies to build workflows and integrations that improve efficiency and reduce manual processing.

Develop and maintain SQL using appropriate enterprise data sources to support integrations, data validation, operational reporting, and population selection.

Assist the Institutional Research and Strategic Analytics team with automating data extracts and replicating data to platforms used for operational and strategic reporting.

Application Support and Knowledge Management (20%)

Essential Functions:

Yes Provide Level 2 support for Banner Student, Banner General, and other applications managed by the Application Administration team.

Serve as an escalation point for vendor incidents, coordinate troubleshooting, and track issues through resolution.

Develop and maintain technical documentation for integrations, pipelines, scheduled processes, configurations, and support procedures to promote maintainability and business continuity.

Develop and maintain user guidance, training materials, and knowledge base articles for the Service Desk and other Level 1 and Level 2 support resources.

Provide scheduled or unscheduled after-hours and weekend support as needed for mission-critical or time-sensitive processing issues, consistent with the position’s designated support expectations.

OTHER DUTIES AS ASSIGNED (5%)

Essential Functions:

No

Other duties as assigned…