Project Manager, Technical Support

Company Summary

Municipal Treatment Equipment (MTE) was founded in 1993 as a Process Equipment focused company specializing in custom Chemical Feed solutions. Closely thereafter we expanded into the Flow Control segment of the municipal water and wastewater treatment markets of Colorado, Wyoming, and New Mexico, in addition to working in the irrigation sector over the entire Southwest region. For over 30 years we have strived to not let anyone in our territory outwork us in customer service, technical field support, or product knowledge.

The same MTE team members that answer the phone, take parts orders, and assist with design will oversee the bidding, manage your project, and provide field service—ensuring consistency, expertise, and seamless experience.

This role is responsible for coordinating technical activities and end-to-end project management on assigned projects. This role also generates quotes and orders and acts as a liaison between the Manufacturer and the customer and/or salesperson and customer.

• Plans, schedules, conducts, and coordinates assigned new project orders.
• Audits incoming order against quoted materials to ensure accuracy.
• Creates factory orders along with company purchases and sales orders.
• Creates submittals on products and responds to returned comments.
• Keeps product delivery dates updated in the systems.
• Ensures effective communication and coordination of assigned projects between salesperson, manufacturers, and customers.
• Recognizes problems with various orders and initiates appropriate corrective actions.
• Tracks progress through the life cycle of projects.
• Maintains and increases positive job margin through project completion.
• Works with the Contractor, an Engineer, and Vendors to coordinate the project from start to finish.
• Responsible for monitoring the submittal approval process with consulting engineers, equipment procurement, and production to meet the project timeline.
• Assist project engineers with communications with consulting engineers and contractors throughout the project.
• Manages the project timeline, identifies any project risks, blockers and escalations, and ensures quality deliverables for all projects.
• Point of contact for incoming calls and emails.
• Point of contact for manufacturers.
• Proactively engage with prospective and existing customers via phone, email, and virtual meetings.
• Build and maintain strong customer relationships by providing timely support, addressing concerns, and offering tailored solutions.
• Prepare quotes for customers.
• Order Entry.
• Attend periodic training and/or sales meetings (some travel required).
• Assist preparing customer required paperwork and materials.
• Order follow up and tracking.
• Work with Management and Outside Sales to increase sales and meet manufacturer goals.
• Stay up to date on product knowledge, industry trends, and competitor offerings to effectively position solutions.

NONE

• High School Diploma.
• Experience with Office 365.
• Experience with CRM Software.
• Highly organized.
• Detail Oriented.
• Computer skills such as Word, Excel, Outlook as well as the ability to utilize quoting/tracking/ordering software.
• Excellent communication skills with proven customer service skills to keep people and projects on task.

• Mechanically minded problem solver with excellent math aptitude.
• Experience with Power Point Presentations.
• 3-5 years’ experience in Customer-facing role.
• 3-5 years’ experience in project management.
• Ability to work in a fast-paced, target driven environment.

• Sitting for Long Periods:
  This role typically involves extended periods of sitting at a desk, working on a computer, and speaking on the phone.
• Use of Hands and Fingers:
  Frequent use of hands and fingers is required for typing, using a computer mouse, and handling paperwork.
• Visual Strain:
  Significant screen time is common to this role, which may lead to eye strain. Regular breaks are encouraged to reduce this strain.
• Light Lifting:
  Light lifting, such as moving office supplies or product samples (if applicable), may occasionally be…