Service Manager

Landmark Aquatic is the nation’s leading provider of commercial aquatic solutions, offering comprehensive services in design, construction, renovation, restoration, and maintenance. With a history of excellence spanning over four decades, we are dedicated to ensuring the success of aquatic facilities at every stage of their lifecycle. With offices in key metro areas across the U.S., Landmark Aquatic is uniquely positioned to serve communities nationwide.

We are committed to upholding the highest standards of quality, safety, and service, fostering long‑term partnerships built on trust, expertise, and exceptional results.

We aim to enrich communities by delivering comprehensive world‑class aquatic facilities and services.

Our values are our guideposts. They are how we make the right decisions, hire the right people, and hold ourselves accountable. We are committed to their authenticity.

• Customer-Centric Approach:
  We put our customers at the heart of everything we do. Our goal is to understand their needs and provide them with exceptional service and solutions.
• Positive
  
  Collaboration:
  
  We foster a culture of collaboration and open communication. We embrace diverse perspectives and work together to achieve shared goals.
• Excellence in Execution:
  We consistently strive for exceptional quality in all aspects of our work; to always exceed expectations and deliver outstanding results.
• Adaptability and Innovation:
  We embrace change and continuously seek opportunities to improve and innovate, remaining flexible and adaptive in a dynamic industry.

The Service Manager position is responsible for coordination between Field and Office Staff, including but not limited to addressing service reports from the Field Team, acting as an internal point of contact, schedule creation, creating and delivering bids for repairs to customers. Answering service requests from customers that come in through the service phone line and service inbox. Ensure the overall needs of each customer are met while representing Landmark Aquatic in a professional and experienced manner.

Other duties may be assigned.

• Manage Technician schedule according to customer needs and tech availability
• Facilitate communication with field technicians to meet the needs of the customer
• Provide technical assistance to field service technicians
• Analyze service reports submitted by technicians
• Create work orders for jobs to be completed
• Create and distribute bids for repairs
  
  Provide support to all team members including Service Management
• Order and stage parts for future work/projects
• Communicate professionally with various vendors
• Oversee pool cover process and orders
• Create pool opening and closing letters for all residential customers
• Responsible for Customer File System
• Organize and oversee trade show presentations
• Attend training sessions to further educate staff
• Oversee warranty process
• Work with other departments within the organization
• Communicate with residential and commercial customers
• Answer calls on the service department line
• Respond to customers and vendors through the service department email address
• Troubleshoot and diagnose equipment with customers over the phone
• Assist with the AR process for Service
• Assist with the hiring process for service technicians
• Maintain a safe work environment.
• Adhere to all Company and federal and state safety regulations.
• Operate vehicle in a safe and courteous manner.
• Maintains service vehicle according to Company policy.
• Adheres to all company policies and procedures.
• Provide an effective, professional, and visible external image of Landmark Aquatic in accordance with company programs and policy which includes:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Accredited High School diploma, Business or trade school or GED
• Excellent mechanical/electrical/electronic…