Operations Control Manager

Responsibilities

• Plan and schedule regional operations based on service load rules and available resources, including Field Service Technicians (FST), crews, VOP rigs, materials, and logistics constraints.
• Monitor materials and service delivery against customer's committed dates, minimizing risks and execution barriers through cross‑functional and cross‑regional coordination.
• Direct execution of operations control strategies to ensure compliance with business objectives (Pk, Demonstrated Capacity, CM/EU), and governance guidelines according to delegation of authority.
• Evaluate planning and scheduling of new service requests by acting as the interface between Commercial, Factory, and Operations teams.
• Ensure alignment between the service master schedule and factory delivery forecasts to consistently meet customer commitments and enhance the customer experience.
• Maintain a balanced regional job mix across all service categories—Installations, Supervisions, Life Cycle Management (LCM), and Factory Warranties—optimizing CM$ by region while maintaining service lead times to meet customer needs.
• Plan and control key operational processes with defined compliance metrics for regional operations (crews, VOP rigs), material procurement and point‑of‑use delivery, and spare parts inventory.
• Establish workload and loading standards that meet customer and business requirements through effective service slot planning and adherence to defined crew time‑off schemes.
• Optimize operational capacity utilization by implementing regional loading plans that fully align with system‑defined business capacity.
• Manage and control service operation cycles by service category to optimize resource utilization and monitor regional performance versus plan, identifying improvement opportunities.
• Define and enforce process policies to maintain proper controls over Delegation of Authority (DoA) and ERP data entry, ensuring system data accuracy.
• Coordinate material procurement activities to support project execution, ensuring timely delivery and alignment at the point of use.
• Implement and qualify new suppliers aligned with business requirements to strengthen material supply and support cost‑reduction and margin‑improvement initiatives.
• Ensure an effective operations control process and operating cadence that supports project execution and sustains high customer satisfaction levels.
• Foster a culture of continuous improvement through standardization, Lean methodologies, and employee‑driven improvement teams.
• Manage data governance and reporting requirements to track team performance and provide clear, timely reporting to Business Management.

• Bachelor's degree with a demonstrated ability to apply and communicate business concepts.
• Demonstrated leadership skills
• Organizational planning and talent management.
• Ability to work in a cross functional team‑oriented environment that is fast paced and demanding
• Must be self‑directed, have excellent initiative and organizational skills
• Excellent written and verbal communication skills
• Good working knowledge of Microsoft Excel, Word, and Power Point