Billing Clerk

Description

We are seeking a skilled Billing and Collections Specialist to provide exceptional support to our customers by managing billing inquiries, reconciling accounts, and driving timely collections efforts. This role requires strong attention to detail, cross-functional collaboration, and a commitment to outstanding customer service. This role is a long term contract position based in Santa Barbara, CA,

Key Responsibilities:

+ Respond promptly to customer billing inquiries via phone and email.

+ Work closely with internal departments to ensure a seamless customer experience during billing issue resolution.

+ Use Salesforce and Zuora to track and manage all customer interactions and inquiries.

+ Post customer payments accurately and on time.

+ Proactively identify and act on collection concerns to minimize risk.

+ Reconcile customer accounts, maintain accurate accounts receivable records, and ensure accounts remain current.

+ Conduct follow-up and collection efforts on all overdue accounts.

+ Support the invoicing process to guarantee timely and error-free billing for all customers.

+ Process bank deposits using desktop check deposit.

+ Partner with internal teams to reduce risk and continually enhance the customer experience.

Requirements

What We're Looking For:

+ Proven ability to collaborate across departments in a fast-paced setting.

+ Exceptional organizational skills and keen attention to detail.

+ Strong problem-solving and analytical abilities.

+ Outstanding verbal and written communication, with a focus on building strong customer relationships.

+ Effective under pressure and committed to delivering accurate, efficient results.

+ A passion for continuous learning and elevating the customer experience with every interaction.

Required Qualifications:

+ Minimum 2 years of experience in customer service.

+ At least 2 years working in billing, accounting, collections, or cash application roles.

+ Intermediate knowledge of Salesforce or comparable CRM platforms.

+

Experience with Zuora or other billing systems preferred.

+ Ability to work independently and as part of a collaborative team.

+ Excellent communication skills, both written and verbal.

+ Bachelor's degree or equivalent work experience.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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