Evening Services Representative - Pacific Oaks s, Goleta, CA

Evening Services Representative

At The Towbes Group, we proudly create communities where people thrive. Headquartered in Santa Barbara, California, The Towbes Group is an award-winning, fully integrated property management, development, and construction services firm with over 60 years of experience on the Central Coast. We live and breathe these attributes with all we do. As an integral Residential Property Management team member for the Towbes Group, this position will provide extraordinary customer service to our internal team members and external customers, exemplifying the core values and our dedication to quality and service.

This position will have direct responsibility as a residential property management team member to assist in the accomplishment of the department's goals and objectives. This position will elevate the team as a member of the company's high-performance culture that emphasizes Community, Integrity, Quality, ROI, Sustainability, Team, and Customer Service.

The Evening Services Representative (ESR) is a customer service role with the authority, responsibility, and accountability for walking and securing property facilities, posting notices, and assisting residents using community amenities during evening hours at a multifamily or senior-age apartment community. The ESR is responsible for maximizing the value of the asset for the owner. This includes, but is not limited to, resident relations, customer service, and other residential apartment operations to ensure the property complies with all Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other Federal and State laws.

The ESR works in the evening to ensure property safety and facilities are in proper working condition. Responsible for walking and securing property facilities, posting notices, and assisting residents using community amenities, including:

• Conduct regular property walks throughout the community to ensure the safety of property facilities, amenities, and fixtures are in good operating condition.
• This role supports portfolio-wide operations and may be assigned, on a temporary or permanent basis, to any Towbes Group community based on operational and business needs.
• Maintain a detailed log to document and report property damage, illegal activity, or unacceptable resident/non-resident behavior to the Community Manager. Included but not limited to night lighting, sprinklers, checking vehicles for expired tags, flat tires, and inoperable conditions. Inspect trash enclosures for debris and pick up any trash.
• Enforce all community rules, including the clubhouse, recreation areas, and pool, while documenting any significant findings for the Community Manager's review. Immediately report any incidents of property damage or illegal activity, and in cases of serious threats to life or property, notify both the Community Manager and local law enforcement without delay. Additionally, ensure solicitors and non-residents loitering on the property vacate as needed.
  
  Ensure unoccupied Guest Suites lights are off, and windows and sliding patio door locks are secure, and lock the Management/Rental Office during routine property checks.
• Inform residents that rent payments must be submitted through the rent drop box or made directly at the office during regular business hours. Under no circumstances should money be accepted on behalf of the community.
• Remind residents and their guests that glass is not permitted within the pool area, and smoking is strictly prohibited inside the clubhouse and on property premises.
• Conduct security checks of vacant apartments at least once per shift. Retrieve flyers from residents' front doors that are more than five days old and note in the evening log which units had flyers removed.
• Secure the clubhouse building and pool area each night at 10 p.m., ensuring all doors and windows are locked, and lights are turned off. If the clubhouse is reserved that day, conduct a final inspection, take photos to document its condition, and confirm everything is in order. Ensure the area is clean, straighten furniture, and ensure trash is taken out.
• Final walk of laundry room & fitness center:
  Remove any trash from the floors and machines in the laundry rooms, and check washers and dryers for abandoned laundry. Log any left-behind items, noting the building number. Facilities are open 24 hours. Ensure that during the final walk around 10 p.m., all windows are closed, and doors are closed.
• Identify any property lighting that requires maintenance and mark on a property map and note on log for the community office team.
• Assist with janitorial duties, including emptying trash in the office, clubhouse, and restrooms; picking up trash during property walks; and ensuring all areas are maintained in a clean and orderly manner.
• Be familiar with emergency supply location and shut-off valves for the pool, spa, and utilities. Check pool and spa chemicals and temperatures, and log results daily.
• Provide prospective…