Guest Services Team Member - Ice in Paradise

GUEST SERVICES TEAM MEMBER - Ice in ParadiseIIP SFM, LLC

LOCATION:

Goleta, CA DEPARTMENT: GUEST SERVICES

REPORTS TO:

GENERAL MANAGER STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Ice in Paradise is a premier sport, recreation and entertainment Ice Arena focused on improving the health and economic vitality of Goleta, CA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Ice in Paradise is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company.

SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

Greet guests and provide information and way finding as needed Provide courteous and friendly first-in-class service to all guests Register guests and process payments for leagues, camps, clinics, drop-in, etc. Be knowledgeable about facility programs (format, pricing, meeting dates/times) Operate multi-line phones Record waivers and event information Record event scores (tournaments/leagues) and print game sheets daily

Maintain confidentiality and discretion with guest and team member information Professionally resolve guest concerns and complaints and/or direct to appropriate Manager Know and enforce the venue policies and procedures Complete special projects, daily assignments, and other duties as assigned

MINIMUM QUALIFICATIONS:

Able to work with a wide variety of ages from pre-school through adult

Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary

Excellent communication skills, both verbal and written

Ability to maintain focus in a high-volume, fast-paced environment

Must have excellent guest service skills

Must be detail-oriented and have outstanding organizational skills

Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations

Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members

Must work well with others

Must take personal initiative for the betterment of the team and venue

Commitment to the safety and well-being of others WORKING CONDITIONS AND PHYSICAL DEMANDS:

Must be able to lift 20 pounds waist high

May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend

Will be required to operate a computer

Facility has intermittent noise

Job Posted by Applicant Pro