Writer Trainee

Goleta Repair Center
5901 Hollister Ave
Goleta, CA 93117, USA

Classic Collision is hiring a Writer Trainee
.

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal:
To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities.

• Supportive Team Culture
• Company match 401K
• Paid Time Off – 6 Paid Holiday
• Rewarding Work

• Explain and educate customers on the repair process on a high level, including insurance claim information and processes.
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coordinate rental car and tow companies to provide one‑stop service to all customers.
• Ensure vehicles are delivered to customers once completed.
• Responsible for customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on all DRP assignments present and past to maintain sales for the center.
• Ensure all customer comfort items are always fresh and available for customers, as well as maintaining the customer waiting area.
• Perform other administrative tasks and duties as required to successfully meet the needs of the business.
• Assist in estimate and supplement writing.
• Other duties as assigned.

• Must be at least 18 years of age.
• Previous experience in customer service, sales, or other related fields is preferred.
• Must have a valid driver’s license and be eligible for coverage under the company insurance policy.
• Effective communication (written and verbal) and interpersonal skills are required.
• Organization and multi‑tasking skills, good time management, and the ability to adapt easily to a fast‑paced environment.

• Integrity – Respect and accountability at every level and every interaction.
• Customer Service – Provide the highest level of customer service while building satisfaction and retention.
• Innovation – Develop and display innovative approaches and ideas to our business.
• Teamwork – Contribute to building a positive team spirit and support everyone’s efforts to succeed.

While performing the duties of this job, the employee is regularly required to use hands, talk, and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms, and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

Abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

Classic Collision is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Classic Collision is an equal‑opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e‑mail re or call . This email is listed exclusively to assist disabled job seekers whose disability prevents them from applying online.

This job description is not a complete statement of all duties and responsibilities comprising the position.