Network​/Systems Technical Support Analyst

Job Posting Details (External)

Position Number:

Payroll

Title:

BUS TCHL SUPP ANL 3 TX

Job Code: 007358

Job Open Date: 2/9/26

Application Review Begins: 2/25/26

Department Code (Name): EAPQ (EDUC ABROAD PROGRAM LOC Q)

Percentage of Time: 100%

Union Code (Name): TX - Technical Union

Employee Class (Appointment Type): Staff:
Career

FLSA Status: Exempt

Classified Indicator Description (Personnel Program): PSS

Salary Grade: STEPS

Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $80,974.39 to $91,169.05/year. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $80,974.39 to $91,169.05/year.

Work Location: UCEAP

Working Days and

Hours:

M-F, 8-5 Pacific Time or Similar Schedule

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable: Hybrid (Both UC & Non-UC locations). Onsite position; eligible for periodic approval to work hybrid as operational needs permit.

For full consideration, please include a resume and a cover letter as part of your application.

The University of California Education Abroad Program is a UC, systemwide, academic program. Through international academic experiences, the University of California Education Abroad Program (UCEAP) inspires students to explore and transform their lives, UC, and the world. Since 1962, UCEAP has served as the UC systemwide study abroad program. In support of this mission, it has served over 100,000 students across all ten UC campuses and over 50,000 Reciprocity (international) students.

UCEAP is committed to promoting excellence through diversity, equity, and inclusiveness. Recognizing that diversity is integral to the University’s achievement of academic excellence, UCEAP upholds the principle of equal opportunity for all, adheres to the University of California Diversity Statement, and strives to create an environment that is welcoming for all. UCEAP typically has over 6,000 student participants annually, is active in over 40 countries worldwide, and welcomes about 1,500 Reciprocity students to the University of California.

Sustained by strong academic excellence, spirited faculty collaboration, and an interrelated support system, UCEAP produces future global citizens and thought leaders. uceap.universityofcalifornia.edu

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards.

Reporting to the Senior Network and Systems Administrator, designs and manages highly complex Local Area Networks (LANs) at the System-wide Office and Study Centers abroad. These networks combine local and remote servers, cloud-based services, user desktops, laptops, and communication devices to integrate operations in UCEAP's Systemwide Office and Study Centers abroad. Coordinates with the CIO/Director of IT, who is significantly involved in prioritization and goal setting as they pertain to UCEAP's network operations.

Assists with developing and monitoring the UCEAP IT information systems and network operations budget, policies, and procedures. Provides leadership in planning, technical oversight, and setting standards for all aspects of IT network and desktop operations at the Systemwide Office and UCEAP's international offices. Responsible for the planning, developing, and managing complex, multi-domain Microsoft Windows Active Directory infrastructures. Ensures smooth operations of UCEAP's 24/7 technical services and applications across distributed environments.

• AA/AS or BA/BS degree in related area or equivalent combination of experience/training
• Four or more years performing the following:
  Extensive experience using Active Directory Domain Services including DNS, group policies, AD Security using Microsoft Server/servers Power Shell Required
• Experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations
• Experience at providing technical and administrative work direction
• Experience developing and administering formal technical training to users at a variety of levels
• Working knowledge using Cisco routers switches and firewalls.
• Skills and abilities
  
  necessary to complete the most technical business / technical support functions.
• Demonstrated skill in configuring, troubleshooting and supporting end user client systems including desktop, laptop and mobile computing devices.
• Demonstrated ability to construct and execute test plans for hardware and software.
• Broad knowledge of IT-related products and services.
• General knowledge of other areas of IT.…