Retail Specialist - Budtender

• Location:
  
  6555 Pardall Road, Goleta, CA, 93117, United States
• Base Pay: $17.5 - $18.25 / Hour
• Other Compensation:
  Tips!
• Employee Type:
  Part Time Non-Exempt

A Specialist’s main responsibility is providing superior customer service, facilitating efficient sales transactions and general maintenance of the sales floor. Maintaining our standard of superior customer service with each interaction. Educating customers, listening with empathy, showing compassion, and understanding while facilitating a successful purchase/transaction. Specialists are responsible for partnering with leadership to ensure smooth daily operations based on their specific store schedule and operations.

In adherence to all compliance regulations governing the purchasing and selling of cannabis and non-cannabis product, the Specialist will partner with the Store Management Team in each location to support all facets of policy and procedures and sales floor duties.

• Prioritizes product knowledge as a main component of service and actively engages in all store trainings to ensure continued and ongoing education as it relates to product and service.

• Work productively within the team by and take initiative to work with others towards a common, collaborative goal.
• Actively seek out development opportunities to learn and grow.

• Lead with strong communication skills, both written and verbal.
• Possesses excellent communication skills, effectively completes projects, and consistently follows up with tasks and service.
• Exhibit consistent professional communication, follow-through and problem-solving skills.
• Communicates store and company information/directives to peers when needed.
• Actively participates in daily department and store meetings.

• Assist the team shipping and receiving process and complete shipment turnaround process, as and when needed.
• Ensure that all tasks are completed and support that all back stock areas are clean and organized.
• Proficient at all point of sales systems and operations to provide a seamless interaction for the customer while maintaining accuracy to adhere to all operational compliance and tasks.
• Ensure compliance with all BCC, State and City regulations.
• Ensure compliance with Company emergency and safety procedures to protect employees and customers from accidents and incidents.
• Support store goals by training in loss prevention awareness and overseeing adherence to loss prevention practices.
• Regular attendance and punctuality are essential.

• Ensure an neat, clean, and organized store environment.
• Exhibit excellent knowledge regarding current product and trend awareness.
• Support the store team by assisting in merchandising and display products as needed.

• Adapt to changes required by the business.
• Acts professionally and with integrity providing open, honest, and constructive feedback.
• Makes fast, smart decisions, takes initiative and calculated risks to improve personal and store performance.
• Accepts responsibility for performance and ensures all commitments are met.
• Communicates effectively to all levels.
• Develops partnerships within the team to enable business success.
• Works well with others.

• Must be 21+ years old.
• Qualified candidates should have a minimum of 1 year experience in customer service in a retail environment.
• Must pass a federal background check via Life Scan in certain markets.
• B.A. preferred, but experience is paramount.
• Experience working in a highly regulated business is desirable.
• Use sound judgment when making decisions.
• Assumes other duties assigned by supervisor.
• Exhibits strong leadership skills among peers and have confidence communicating at the store level.
• Uphold excellent customer service skills and a service oriented culture.
• Achieve statistical results (sales, shrinkage).
• Previous retail experience preferred.
• Previous cannabis experience preferred.
• This job operates in a professional cannabis store environment.
• This role routinely uses standard office and store equipment such as computers, phones, printers, POS.

• While performing the duties of this job the employee is frequently required to stand, walk, use hands or feet, reach with hands and arms, and required to lift a minimum of 50 lbs.

• This is a part time or full-time non-exempt hourly position which reports to store leadership.

• This position may require you to travel to corporate offices as well as other store locations for training, learning and development.

• Please note this job description is not designed to cover or contain an comprehensive listing of activities, duties or responsibilities that are a requirement of the employee for this job.
• Duties, responsibilities, and activities may change at any time, with or without notice.