Fiber Network Field Technician

Job Details

• Job
• Job Title:
  
  Fiber Network Field Technician
• Location:
  
  424 S PATTERSON AVENUE, GOLETA, CA 93111
• Union: CWA 9575 - CBA 004
• Hiring Manager:
  Victor Jerez
• # of Openings: 1
• Posting Dates:
  No Internal posting
• Wage Range: $24.74 - $46.70 per hour

Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer‑serving terminal and into the customer’s premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice and data and video equipment and/or service at the customer premise, in addition to providing revenue enhancing offers to the customer.

Perform other duties as required.

• Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services.
• Installs and configures routers and set‑top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer’s PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable such as Cat 5E or coaxial cable.
• Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub and activates the ONT.
• Interfaces with customer to negotiate placement of equipment, assists with account registration, e‑mail and web access, and trains the customer on how to use the new equipment. Ensures customer satisfaction with the work performed and responds to inquiries and provides follow‑up.
• Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment and problem‑solves where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• May be required to perform other duties of the Customer Service Technician II classification.
• May be required to perform additional duties and tasks as required by the Company.
• Weight limit: candidates cannot exceed 275 pounds, inclusive of clothing and proper footwear.

• Tests – Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
• Experience – Management will designate the experience level for each vacancy.
• First consideration given to individuals who have successfully held the position of Fiber Network Field Technician, currently hold the title of Customer Service Technician II or who possess equivalent telecommunications experience.
• Second consideration given to individuals who in the last ten (10) years have successfully held the position of Customer Service Technician I, II, III or Special Equipment Installer, or who possess equivalent experience.
• Third consideration given to individuals who in the last ten (10) years have successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer‑Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or who possess equivalent experience.
• Fourth consideration given to individuals who in the last ten (10) years have successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or who possess equivalent experience.
• If no candidates meet the above criteria, consideration will be given to all other individuals.
• Medical – No medical limitations prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals.
• Must possess, at time of appointment, a valid California class “C” driver’s license and, if required at the assigned job site, must demonstrate proficiency in operating a vehicle equipped with standard (manual shift) transmission.
• Criminal records check – Employee will be required to be fingerprinted and pass DOJ criminal records screening to ensure no convictions of a felony or pending proceedings.…