Service Technician II - Pacific Oaks Apartments, Goleta, CA

Maintenance Technician II

At The Towbes Group, we proudly create communities where people thrive. Headquartered in Santa Barbara, California, The Towbes Group is an award-winning, fully integrated property management, development, and construction services firm with over 60 years of experience on the Central Coast. We live and breathe these attributes with all we do. As an integral Maintenance Department team member for the Towbes Group, this position will provide extraordinary customer service to our internal team members and external customers, exemplifying our core values and our dedication to quality and service.

This position will have direct responsibility as a Maintenance team member to assist in the accomplishment of the department's goals and objectives. This position will elevate the team as a member of the company's high-performance culture that emphasizes Community, Integrity, Quality, ROI, Sustainability, Team, and Customer Service.

The Service Technician II is responsible for maximizing the value of the asset for the owner. This includes maintaining and repairing the physical condition of apartment units and the apartment community to ensure quality appearance and operational efficiency according to company standards and performing routine inspections, preventative maintenance, and repairs on plumbing, electrical, HVAC systems, appliances, and other building systems. Addresses tenant maintenance requests, by diagnosing and resolving issues related to plumbing, electrical, or mechanical systems.

Effective communication with tenants, property managers, and other team members is essential for efficient operations. Must comply with Fair Housing and other Federal and State laws and adhere to safety codes and company policies.

Job Requirements/Essential Duties:

• Ensure an adequate number of make-ready units are available.
• Responsible for preventative maintenance throughout the community.
• Inspect vacant apartments and create work orders to ensure units are ready for rent within 7-10 days.
• Respond to resident service requests by making informed technical decisions to diagnose and repair HVAC, electrical, plumbing, pool, carpentry, drywall, and appliance issues.
• Diagnose, repair, or replace fixtures, address water leaks, perform electrical inspections, and repair or replace entry and shower doors, cabinets, shelving, gas or electrical appliances, caulking, filters, hardware, locks, screens, windows, curtains, drawers, and more.
• Ensure service work orders accurately document the work performed, with corrective actions aligned to the core principles of electrical, plumbing, mechanical, HVAC, carpentry, painting, drywall, flooring, and appliance systems.
• Provide and uphold the highest standard of customer service.
• Work closely with the Community Manager and on-site staff to deliver exceptional customer service, quality, efficiency, and cost-effective solutions.
• Schedule, communicate, and oversee all vendor activities.
• Participate in the emergency after-hours "On-Call" rotation program as required.
• Obtain bids and negotiate pricing with vendors and contractors when necessary.
• Coordinate schedules and activities for vendors.
• Special projects as assigned.
• Foster strong public relations with residents, co-workers, company staff, and vendors through a positive attitude and building resident trust.
• Consistently maintain a professional, friendly and courteous demeanor with residents and team members.
• Provide instructions to residents on basic functions of fixtures, and appliance amenities in their unit.
• Take responsibility for exceeding expectations with a positive and responsive attitude.
• Monitor, respond to, and communicate the status of service work orders until completion to ensure customer satisfaction.
• Address resident concerns promptly or escalate to a Community Manager within 24 hours.
• Assist on-site staff with preparing for community activities and events.
• Ensure the shop is organized and tidy for efficient inventory assessment.
• Manage parts inventory and prepare monthly inventory reports.
• Keep tools, equipment, and workspace organized and in good working condition, requesting replacements as needed.
• Use of…