Operations Coordinator, Load

Company Overview

Riverstone Logistics RLX is a big and bulky supply chain powerhouse delivering seamless final mile middle mile warehousing fulfillment and storage solutions through a nationally integrated platform Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States We are a purpose driven company We exist to use our God given talents and opportunities to love our neighbors serve our communities and improve our industry That purpose shapes how we lead our teams how we partner with our customers and how we take ownership of every delivery Our people who we call Extra Milers bring genuine integrity and care to every mile If you lead well communicate with clarity and want your work to mean something we want to meet you If youre looking for a place where people genuinely matter youve found it

The Operations Coordinator will assist in the day to day functions of routing dispatching and other client delivery objectives at a specific profit center This position will monitor motor carrier performance and provide feedback to motor carriers and location management In addition this position will assist customer care in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner This position will spend most of their time in the office or warehouse helping to maximize the performance of the site

Ethics & Values Problem Solving Customer Focus Drive for Results Conflict Resolution Functional Technical  Skills Managing & Measuring Work Timely Decision Making Organizing Composure Learning  on the Fly Interpersonal Savvy

Facilitate day to day delivery operations including the monitoring of morning loadout delivery activity evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client

Oversee the load out process to verify that products are handled properly and loaded securely to minimize damage

Ensure timely reporting of loadout compliance as well as motor carrier compliance within industry fair standards and the agreed upon communication mechanism

Maintain professional working relationships with location management peers motor carriers client employees and other department managers and personnel

Provide operational support to the distribution center team as needed including assisting with audits and process improvements

Utilize client specific routing software

Communicate with other departments on updates meetings and other as needed

Perform route monitoring utilizing client specific software

Check in reschedules that are brought back by motor carriers

Process returns through the clients portal at participating locations

Move inventory safely using material handling equipment as needed

Serve as a point of contact for escalations from the client

Schedule orders and notify the customer of their time windows for next day delivery

Performing other duties as assigned may vary based on client requirements

High School Diploma GED or equivalent required

Strong people and operational management skills

Experience utilizing Microsoft Office products Excel Teams etc Excellent verbal and written communications skills

Excellent interpersonal skills

Excellent customer service skills including conflict resolution

Ability to adapt to changes in a fast paced environment

Routing scheduling and checking on delivery status

Ability to embrace new technology

The physical demands described here are representative of those that must be met by…