Program Manager

About this Job

POSITION TITLE: Program Manager APPOINTMENT: Appointed by the Chancellor of the College upon recommendation of the Vice Chancellor of Academic Affairs and Student Success ORGANIZATIONAL RELATIONSHIP: Assigned Academic Dean

The Program Manager provides support to programs (credit and non-credit), faculty, staff, and students for the assigned division and assists in efforts to increase student enrollment and retention in the respective programs. This position also provides administrative support to the assigned Dean.

• Associate’s degree and five years of experience in an administrative support role.
• Bachelor’s degree may substitute for the Associate’s degree and five years experience.
• Excellent interpersonal, computer, oral, and written communication skills.
• Working knowledge of Microsoft Office, Word and Excel.
• Must be willing to work flexible hours.
• Proficiency in Microsoft Office Suite and comfort working with data and reporting tools.

• Program & Division Management
  • Supports the Dean with management of all credit and non-credit programs for the assigned division.
  • Support Dean with tracking and facilitating new program development processes.
  • In collaboration with the Finance Office, facilitates the tuition/fee set-up process for non-credit courses and the billing process for third-party contracts.
  • Collaborates with the Financial Aid Office to facilitate awarding of tuition assistance for non-credit courses.
  • Manage the purchase requisition process (including course fees) to procure equipment/supplies.
  • Manage the faculty contract process for the assigned division in collaboration with appropriate college offices.
  • Coordinates the collection and compilation of information from vendors, training providers, and faculty/staff.
  • Supports division leadership with coordination of the faculty hiring process.
  • Collaborates with the RPCC Public Relations Office to develop promotional materials about technical programs, courses, and training opportunities.
  • Assists in the initiation of contracts, memorandums of understanding, and other professional agreements.
  • Establishes and maintains filing system (electronic and physical) for external agencies that partner with the College.
  • Performs monthly compliance reporting and maintains compliance reporting records for technical programs.
  • Assists with technical program audits and compliance with accreditation/state board expectations.
• Student Enrollment and Records Management
  • Builds courses in Banner, as necessary, in collaboration with the division personnel and the Registrar’s Office.
  • Collaborates with the Registrar’s Office to ensure student certificates of completion are created for designated courses and trainings.
  • Collaborates with division personnel and the Registrar’s Office to ensure IBCs earned by students are recorded and reported.
  • Supports the Career Success office with tracking and entering job placement information.
  • Responds to inquiries and refers faculty, students, and visitors to the appropriate resources.
  • Assists with the admissions process for any selective admission technical programs, including application tracking and cohort orientations.
• Program Advisory Committees and Business/Industry Relationships
  • Coordinates, schedules, and maintains meeting minutes for program advisory committee meetings in collaboration with division personnel.
  • Works with the Dean and faculty to identify business and industry partners who may participate on program advisory committees that support division programs.
  • Fosters and enhances business and industry partnerships to strengthen our region’s workforce.
• Administrative and Institutional Support
  • Coordinates and assists with set-up, registration, catering, etc. of events for division programs and assists in college-wide events.
  • Assists with coordination technical program graduation/pinning ceremonies, as applicable.
  • Provides administrative support to the Dean.
  • Maintains files, answers phones, submits requests for equipment and supplies, maintains calendar of appointments and room reservations, and assists with travel requests.
  • Other duties as assigned.

River Parishes Community College…