Student Affairs Specialist

About This Job

Student Affairs Specialist

Location:

Gonzales Campus

Job Type: Full-time

Appointed by the Chancellor of the College upon recommendation of the Associate Vice Chancellor for Student Affairs

Reporting Line:
Directly responsible to the Executive Director of Enrollment Management

Salary Recommendation: $42,000

Position Summary:

This is a professional position, charged with managing and assisting with various student services functions. These will include but may not be limited to data collection and dissemination, verification and creation of policy and procedures of Student Services affairs, and original composition of materials and documents for the Dean of Students/Director of Student Services. This position will serve as administrative support for all departments within Student Services.

Qualifications and Skills

Education:

Minimum Requirements:

Bachelor's Degree with a minimum of two years' experience in a college/university setting or Associate's Degree with a minimum of five years direct administrative/front desk experience.

• Proficient in MS Office Suite
• Strong interpersonal and communication skills.
• Confident in conflict resolution and de-escalation strategies
• Excellent organizational abilities and attention to detail.
• Experience in a fast-paced work environment

Preferred Qualifications:

• Student Services experience in a higher education setting.

Experience using a college/university-level student information management system such as Banner.

• Canvas experience

Affirmative Action/EEO Statement:

River Parishes Community College is an open admission institution that partners with the communities and businesses of the river parishes region of Louisiana to provide workforce training, certificates, diplomas, and Associate Degrees.

River Parishes Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees. River Parishes Community College also operates in compliance with Title VI of the Civil Rights Act of 1964, Title IX, of the 1962 Educational Amendments, and Section 504 of the Rehabilitation Act of 1973. The College does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, or veteran status.

The Title IX and Section 504 Coordinator, Shalither S. Cushenberry, has been chosen to respond to student-related issues concerning the nondiscrimination policy at titleIX or . Faculty and staff are encouraged to contact Brian J. Vermeire in the Office of Human Resources at hr or .

At RPCC, the lack of English language skills will not be a barrier to admission and participation in Career and Technical classes and activities in our institution. The College is also in compliance with the Family Rights and Privacy Act of 1974 (P.L. 93-380) as amended by the (P.L. 95-568).

Principal Duties, Responsibilities and Authority

Student Services Support & Front Desk Operations – 35%

• Function as front counter personnel; provide primary phone support; and assist in appropriate triage of student needs.
• Proactively and positively greet and assist all visitors, students, parents, service workers, and community members.
• Answer routine questions regarding enrollment processes, financial aid, programs of study, and Student Services policies and procedures through email, phone calls, and walk-in traffic.
• Demonstrate the ability to resolve customer issues while maintaining confidentiality of student and parent financial and personal information.
• Provide student .
• Maintain current literature and information in lobby areas, student lounge bulletin boards, internal TV monitors, and external marquee communications.

Student Records, Data Entry & Communication – 35%

• Receive, scan, upload, and process various student records and documentation in accordance with college procedures.
• Enter and maintain prospective student information for walk-in inquiries, incoming calls, and outbound call campaigns within the college database and student systems.
• Conduct outbound call campaigns to prospective and current students regarding admissions,…