Sales Support Associate II - Gonzales, LA,

Sales Support Associate Job Description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers, we make beautiful, lasting pieces that help you be yourself. Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible.

Cash Wrap
:

• Greeting the customer with a smile, eye contact, and offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add‑ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create lasting impression by genuinely thanking customer and providing a reason to return
• Represent Coach brand appropriately

Stockroom / Warehouse
:

• Receive shipment and transfers
• Notify Store Management when new product arrives
• Scan cartons/transfers, verifying store information is correct
• Communicate discrepancies to Store Management
• Process shipment/transfers according to Coach standards and time frames
• Organize and clean stock room daily, including offsite/remote warehouse as applicable
• Shift/organize product in the stockroom; react to sell‑through and create room for new product
• Manage stock levels/product ownership in back‑of‑house and sales floor
• Prepare and conduct regular cycle counts, as directed
• Participate in store physical inventory counts, as scheduled
• Maintain Company Loss Prevention standards

Sales Floor
:

• Regularly analyze sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• React to sell‑through and execute visual merchandising needs
• Support sales floor activities, as directed
• Effectively communicate information about price points, features/benefits, color and stock availability to multiple customers
• Respond to customer requests confidently; partner with sales team or Store Management when needed
• Maintain housekeeping standards

• Drive for Results
  :
  Can be counted on to exceed goals successfully, consistently one of the top performers, bottom‑line oriented, steadfastly pushes self and others for results.
• Customer Focus
  :
  Dedicated to meeting the expectations of internal and external customers; uses customer information for improvements; establishes effective relationships and gains trust.
• Creativity
  :
  Generates new and unique ideas, makes connections among unrelated notions, seen as original in brainstorming settings.
• Interpersonal Savvy
  :
  Relates well to all kinds of people inside and outside the organization; builds rapport, uses diplomacy, diffuses high‑tension situations comfortably.
• Learning on the Fly
  :
  Learns quickly when facing new problems; versatile learner, open to change, analyzes successes and failures for improvement, enjoys unfamiliar tasks.
• Perseverance
  :
  Pursues tasks with energy and drive, seldom gives up in face of setbacks.
• Dealing with Ambiguity
  :
  Effectively copes with change, shifts gears comfortably, can act without full picture, handles risk and uncertainty.

Experience
: 1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Current knowledge of fashion trends and competition is preferred.

Education
:
High school diploma or equivalent; college degree preferred.

Technical
:
Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS and Internet), use of walkie‑talkie, read price and product release sheets.

Physical
:
Ability to execute at a fast pace; communicate effectively with customers and team; maneuver the sales floor, shelves, and stock room (incl. climbing, bending, kneeling); frequently lift up to 25 pounds, and up to 50 pounds for product/cartons.

Schedule
:
Ability to meet Coach Scheduling & Availability expectations, work flexible schedule including nights, weekends, holidays, and high‑traffic sales days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day).

Note
:
This document is a sample of job duties and responsibilities and…