Telecom Support Analyst; Network

Job Summary

Our client, a leading Retail & Consumer Goods provider, is seeking a Telecom Support Analyst (Network) to join their team. This position is located in Nashville, Tennessee.

• Serve as a primary point of contact for telecom service providers.
• Track, monitor, and follow up on carrier incidents, chronic issues, repeat outages, and SLA performance.
• Coordinate vendor escalations and maintain clear documentation of root cause, restoration timelines, and corrective actions.
• Support Quarterly Business Reviews (QBRs) with carriers by preparing outage trend analysis, performance summaries, and risk assessments.
• Analyze telecom‑related incidents (P1–P4) impacting network operations.
• Prepare concise, leadership‑ready summaries suitable for finance, operations, and executive audiences.
• Maintain historical outage and incident data to support vendor accountability and service improvement initiatives.
• Assist with circuit inventory tracking, including installs, disconnects, migrations, and technology upgrades.
• Support transitions from legacy services (e.g., POTS/DSL) to modern connectivity solutions such as fiber, broadband, SD‑WAN, FWA, or satellite services (e.g., Starlink).
• Validate billing alignment with active services and assist in identifying billing discrepancies or stranded costs.
• Partner with Procurement, Real Estate, and Finance teams on connectivity considerations for new stores, remodels, relocations, and lease requirements.

• Bachelor’s degree in Information Technology, Telecommunications, or related field preferred (or equivalent experience).
• 2+ years of experience in telecom, network operations, IT support, or a related technical role.
• Experience supporting large‑scale retail, distribution, or enterprise environments preferred.

Pay Range:
The approximate pay range for this position is between $50,000 and $60,000. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, and Vision Insurance Plans
• Employee Stock Ownership Plan
• 401K offered