Police Records Clerk II

Job Description Summary

This position serves as the first point of contact with the general public by walk‑in or telephone. It researches and responds to requests for information from the public in accordance with department and state guidelines. The employee is responsible for all aspects of records releases, from taking the request to issuing the release, while following all established guidelines. General clerical duties related to the processing and maintenance of police records are performed, and the employee acts as a backup for the Records Specialist position as needed.

Salary: $23.57 - $35.00 Hourly

Location: Goodyear, AZ

Job Type: Full‑Time Regular

Job Number: FY2600568

Division: Police Department

Department: Police Department

Opening Date: 07/07/2026

Closing Date: 7/21/2026 5:00 PM Arizona

FLSA: Non‑Exempt

• Manages the lobby records window.
• Processes all public records requests for the Police Department, including audio, video, and photographs. Researches the request, reviews legal criteria for release (under investigation, redaction), and verifies the identity and involvement of the requestor.
• Processes requests for background checks from other government agencies, recruiters, law enforcement, and private companies.
• Provides customer service by directing customers and staff to appropriate departments or external agencies; assists the public by answering and directing telephone calls, greeting visitors, resolving problems, and answering inquiries. Must be able to handle situations that may involve irate citizens or police intervention such as domestic violence, child custody, and complaints against officers.
• Prepares receipts by entering and reconciling them in Tyler Cashiering and forwarding to the Finance Department.
• Enters citations and trespass notices into the records management system.
• Processes crash reports for filing.
• Assists with redaction for public records requests as needed.

• Formal education or knowledge equivalent to four years of high school or an equivalency.
• Minimum three years of experience in a related field.
• Experience with records management systems, preferably in public safety or criminal justice, and familiarity with laws related to public records release of information.
• Experience handling confidential records and understanding the importance of maintaining confidentiality.
• High attention to detail, ability to multitask, team‑player mindset, and passion for customer service.
• Prior law enforcement experience is ideal.
• Reading:
  Ability to read general correspondence, records, reports, manuals, court paperwork, and record requests.
• Math:
  Ability to perform general math calculations such as addition, subtraction, multiplication, and division.
• Writing:
  Ability to write general correspondence, memorandums, records, reports, and letters.
• Interpersonal/Human Relations:
  Ability to manage stressful, negative interactions with tact and respond to aggressive interpersonal interactions.
• Policy/Decision Making:
  Moderate discretion in routine selections; work reviewed before finalization.
• Technical
  
  Skills:
  
  Use of standard technical skills appropriate to the work environment.

• Review current policies and procedures and become proficient regarding Police Department records requests and releases for documents, audio, and visual records.
• Become proficient in records redaction guidelines and public records law.
• Complete all city‑mandated training.
• Complete Phases I and II of the Police Records Training Plan, including background checks for law enforcement, records requests and releases, basic forms such as ride‑along forms, vacation watches, and fingerprinting.

• Vacation Leave: 14 days per year, increasing with longevity.
• Sick Leave: 12 days per year.
• Holidays: 12 paid holidays per year, including one floating holiday.
• Flexible Holiday: 24 hours per calendar year.
• Health Insurance:
  Three group plans selectable.
• Dental Insurance:
  Two group plans selectable.
• Vision Insurance:
  Group rate available.
• Flexible Spending Accounts:
  Health Care and Dependent Care accounts available.
• Short‑Term Disability Insurance:
  City‑paid coverage.
• Cancer Benefit:
  City‑paid coverage.
• Life Insurance:
  City‑paid insurance valued at twice the annual salary (maximum $400,000); additional coverage available at employee cost.
• Longevity pay beginning at year six.
• Tuition Assistance: $5,250 per calendar year.
• Employee Assistance Program.
• On‑site wellness center/clinic.
• Access to the Goodyear Recreation Center.
• Robust employee well‑being program.
• Free identity theft monitoring and protection with Aura.
• 457 Deferred Compensation Plan: 2% city match (employee contributes 1%).
• Retirement Health Savings: $22.50 city contribution (employee contributes $12.50 per pay period).
• Retirement:
  Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions of 12.00%; includes Long‑Term Disability Benefit.