Senior Specialist, Customer Enablement

Job Title: Senior Specialist, Customer Enablement

Job Description:

Preferred Locations: For this role, preferred locations include AZ, OR, and the East Coast, especially MA.

Entegris is seeking a Senior Customer Enablement Specialist to join our North America Commercial team. In this role, you will be responsible for increasing Customer Satisfaction for some of Entegris' largest Customers while meeting established Revenue expectations. This will be accomplished through diligent focus on resolving difficult and complex Customer problems and driving for higher efficiency with internal processes.

• Remotely manage and interface with assigned Strategic Account in North America for mature product lines and recurring Revenue
• Lead internal actions to resolve Customer priority issues
• Provide up to date and accurate forecasts for assigned accounts
• Manage consignment inventory program with Customer to ensure that guidelines are being met and prevent stale inventory
• Partner with Finance and other related functions for escalation resolution of Accounts Receivable
• Manage Product allocations to ensure highest levels of Customer Satisfaction per CXI metric
• Lead Semi-Annual Business Review process in collaboration with Key Account Managers
• Collaborate cross functionally and across divisions to track and drive improvements in on-time shipments
• Ensure Quality and PCNs are communicated correctly with Customer and stay on schedule
• Continually build strong Customer relationships that provide key insights into the business
• Perform additional tasks as needed to support team and organizational goals

• Education: B.S. degree in Business or related field (or equivalent experience).
• Experience: Minimum of 5 years in Sales with 2 years in Semiconductor Manufacturing industry.
• Skills: Proficiency in MS Office; strong communication and problem-solving skills.

• High customer satisfaction as measured by Entegris CXI score
• Effective resolution of customer issues
• Continuous improvement and innovation in Customer Enablement practices
• Strong teamwork and collaboration across departments

Lead. Inspire. Innovate. Define Your Future. We value diverse backgrounds and perspectives and encourage input from all employees. Our decision-making is collaborative and driven by our values:
People, Accountability, Creativity and Excellence.

Our total rewards package goes beyond a paycheck. Compensation: $95,000 - $130,000/year, with actual pay dependent on candidate skills. Annual Bonus Eligible. PTO policy that empowers you to take time to recharge. Generous 401(k) with employer match. Health, dental and vision insurance. Education assistance. Values-driven culture.

Company notes:
The application window may close approximately 5 days after posting, subject to business needs. Entegris does not sponsor immigration for this role. Equal opportunity employer. We recruit based on individual abilities and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

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