Business Analyst - Underwriting Quality Management

Overview

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Do you want to make an impact in your next role? Join CVS Health, a Fortune six company. As a Business Analyst of Underwriting Quality Management, you will be supporting the CVSHealth PBM Underwriting team by completing quality audits of financial documentation outlined in the contracts of CVSHealth customers. You will also be responsible for aggregating discrepancies, identifying trends, and reporting findings to Underwriting senior leaders.

We are seeking a highly analytical and data-driven Underwriting Sr. Analyst to support the development and execution of quality assurance initiatives across our underwriting operations. This role ensures adherence to underwriting guidelines, regulatory requirements, and risk appetite while continuously improving performance through actionable insights and data analysis.

• Leverage data to identify trends and opportunities for continuous improvement within the quality assurance (QA) framework for underwriting practices.
• Design and maintain data-driven KPIs and quality scorecards to monitor underwriting performance, consistency, and compliance.
• Analyze underwriting data to detect patterns of procedural errors and develop actionable solutions.
• Collaborate with underwriting, data science, and audit teams to implement quality improvement initiatives.
• Drive automation and reporting tools to streamline quality reviews and enhance data transparency.
• Present quality insights, metrics, and recommendations to senior leadership in a clear, data-supported format.

• Proven experience with data analysis tools (e.g., SQL, Excel, Power BI, Tableau).
• Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines.
• Effective communication skills in both formal and informal written communications and speech at all levels of an organization.
• Strong attention to detail, evidenced by accurately entering data into spreadsheets, carefully following instructions to complete tasks, and creating records and reports for later reference.

• 1+ year of audit or underwriting experience, including at least 1 year in a quality assurance or leadership capacity.
• Demonstrated ability to lead cross-functional initiatives and drive process improvements using data-driven insights.
• Lean Six Sigma or similar quality/process improvement certification.
• 1+ year of experience using Salesforce.
• Background in PBM industry.

• Bachelor's degree in Business, Finance, Risk Management, Statistics, or comparable work experience in a related field.

40

Full time

The typical pay range for this role is:

$46,988.00 - $

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
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• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on: 02/21/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.